Registered: Jul 2000
Location:
Posts: 24

HELP!!!!
I accidentally drop my VDX and the face plate is now crack. I've called Handspring for a replacement but, since my VDX is more than a year old, they wanted to charge me $80 to replace the unit. They would send me a replacement new or refurb unit and I would send my broken unit back. All I want is a simple faceplate instead of going through this trouble. Does anyone know how to obtain one without going through Handspring's trouble?

Registered: Dec 2000
Location: Elkins Park, Pa
Posts: 577

I think they'd charge you even if it wasn't a year old. I dropped my visor billions of times (hence the signature) and the digitizer finally cracked. The made me pay $80, but they sent the new one overnight.

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Registered: Apr 2001
Location: Atlanta, GA
Posts: 708

Not sure where you can get a new one without going through HS. I am guessing that even if you do find it, it will probably be close to the $80.00. I would probably pay the $80.00 and get the new unit.

I will say this, my boss purchased a Prism from Best Buy and dropped it down a stairwell, called HS and they sent him a replacement for free.

Good luck.

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Registered: Sep 2000
Location:
Posts: 142

Insurance

If you insure your PDA (and Novatel Modem) with PDALostOrStolen.com, you will get a replacement with a deductible of $50.
The Visors are not made to endure drop, thus insure them might be a good idea.

Registered: Apr 2001
Location: Atlanta, GA
Posts: 708

Let me revise my last statement. I was assuming you were talking about the actual screen. If you are talking about the plastic faceplate that goes around the screen, that is a different matter entirely. The only replacement for this that I have seen is from GoStyle. They make the Wood Grain Faceplate kits. The only other option is to hit all the message boards and see if someone has changed to the woodgrain faceplate and would be willing to sell their original. Of course, this could take some time.

Depending on the damage I would either upgrade to a new unit, or pay the $80.00. Good luck.

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In my Father's house are many mansions: if it were not so, I would have told you. I go to prepare a place for you. JOHN 14:2

Registered: Jul 2000
Location:
Posts: 3034

quote:

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Originally posted by GSR13
Let me revise my last statement. I was assuming you were talking about the actual screen. If you are talking about the plastic faceplate that goes around the screen, that is a different matter entirely. The only replacement for this that I have seen is from GoStyle. They make the Wood Grain Faceplate kits. The only other option is to hit all the message boards and see if someone has changed to the woodgrain faceplate and would be willing to sell their original. Of course, this could take some time.

Depending on the damage I would either upgrade to a new unit, or pay the $80.00. Good luck.

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Registered: Aug 2000
Location: Glen Burnie, Maryland
Posts: 205

check Ebay

I have seen several "broken" (usually the screen is cracked) visors for sale on Ebay, usually relatively cheap. You might give that a try.

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If at first you do succeed, try not to look astonished.

Registered: Sep 2000
Location: Mountain View, CA
Posts: 211

I am one of the few people that own a GoStyle Faceplate and, Yes, It is a wooden sticker. Though If the front of the Visor is cracked then It would hold it together and hide the crack pretty well.

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Registered: Mar 2001
Location: San Diego, California
Posts: 441

Within 3 hours of getting my VDX it fell off my desk and cracked the case / screen. Handspring sent me a new one for free

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Registered: Jun 2000
Location: Sunnyvale, CA
Posts: 216

Try gethightech.com

You can get new digitizers from http://www.gethightech.com/ for $45-$55. They are Palm digitizers buy claim that they will work on the Visor. The silkscreened icons will be Palm icons though. Not many people seem to know this, but the digitizer and screen are two separate pieces of glass. If you just crack the digitizer you only have to replace that, not the entire LCD screen. If the LCD screen breaks, then you replace the whole screen assembly, including the digitizer.

Registered: Feb 2000
Location: SW Virginia
Posts: 290

I just poked around on www.gethightech.com, and they have the Visor Plastics. However it is for $35. See: http://www.gethightech.com/generic.jhtml?pid=57.