Registered: Sep 1999
Location: Modesto, CA USA
Posts: 599

Bad Backlight

Purchased a Edge due to failure of Palm Vx while waiting on M505 and it had a bad backlight or should I say no backlight. Returned to CompUSA and the replacement was bad as well. Unit was returned for credit will use laptop with pen and paper and hope my M505 arrives sooner than later.

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Moose Man
I may be from the LEFT coast but that's not the correct political view in my mind!

Registered: Apr 2001
Location:
Posts: 1

Faulty Digitizers

I have gone through *THREE* HS Edges in the last month. All with the digitizer problem. American return policies have been nice, but I'm on my fourth. You can read *EVERYTHING* between me and handspring at this website.

http://www.jimweller.net/article.php?sid=15

Registered: Apr 2001
Location: Columbia, MD
Posts: 3

This was my first PDA purchase ever. I've been through 2 visor edges, and i'm on my 3rd. All systems are green so far. The first and second units had defective backlights. Other than that, I love the edge. Customer service has been annoying but effective. They put me though a soft, then hard reset the first time around, and then shipped me a new unit.

The saga continues..........

Registered: Apr 2001
Location: Pacifica California
Posts: 12

My Edge is back up and running without a hitch. I did a hard reset after letting my battery run all the way down. It was kind of funny because I had been reading all of the posts by other Edge users and thought it wouldn't happen to me. So I can feel your frustration because I did not want to have to return my red edge and have to wait for another one. I'm going to give it 2 more weeks if there are no more problems I will send it in for the 16 meg upgrade.

Registered: Apr 2001
Location: Columbia, MD
Posts: 3

To GV in Pacifica:

Oh! There's a capacity upgrade available? Cool. I'll check out the handspring website.

Registered: Apr 2001
Location: Pacifica California
Posts: 12

Upgrade

Jamma, sorry I was referring to an upgrade in another thread, the upgrade does void the Handspring warranty. If you do a search in discussion there are several threads regarding this topic. If all goes well I will be sending mine to www.palmpilotupgrade.com in a couple of weeks.

Registered: Apr 2001
Location: Columbia, MD
Posts: 3

GV in Pacifica, thanks for the heads-up on the upgrade process! I wasn't even aware that was an option. I'll probably upgrade myself. Do you know anyone who has used this service? If so, what did they have to say about it?

Registered: Apr 2001
Location: Pacifica California
Posts: 12

We're kind of getting off topic for this thread if you do a search for upgrading to 16 mb or try here http://discussion.visorcentral.com/...?threadid=14214
that should get you started. I don't know anyone personally, who has upgraded but I'll let you know when I do, or if you beat me to it you can let me know.

Registered: Oct 2000
Location: Aberdeen, SD
Posts: 2531

Looks like I spoke too soon. My edge's digitizer just crapped out. Thank God I got it at OfficeMax here in town. I'd be irritated (more than I am now) if I had to wait a couple of days to get a replacement. I would suggest that everyone that has had a problem edge let handspring know on their feedback form. Click here. The feedback link is the bottom option in the far right column. I don't think I have to mention to keep the tone courteous because it's so obvious that the people reading these responses had nothing to do with making the damn things, but they have everything to do with whether or not your response makes it past them to do any good.

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-Joshua
Abortion: Darwinism at its finest.

Registered: Oct 2000
Location: Aberdeen, SD
Posts: 2531

And Handspring's Customer Support surprises me again. No wonder I stick with these guys. I just got an email in response to the feedback I left.

quote:

---

Dear Joshua,

Thank you for your inquiry. We recommend calling technical support
first at (716)871-6448 option 3 or via email at
http://www.handspring.com/support/f...chsupport.jhtml
If they offer no working solutions they will assign you a case number
to authorize a replacement Visor be sent out to you. If that is the
case please contact our Customer Care at (888)565-9393 and they can
send you a replacement Visor.

Thank you,
Adriene
Handspring CustomerCare


Original Message Follows:
------------------------
FROM: Josh Vaux
COMPANY: n/a
EMAIL: taken out. I'm not a fan of spam
BROWSER TYPE: Mozilla/4.0 (compatible; MSIE 5.0; Mac_PowerPC)

COMMENTS: I love the visor edge. I'd love it more if the digitizer
worked. I'm taking it back tomorrow in exchange. I will continue to do
so until I get one that doesn't crap out after 1 week.

---

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-Joshua
Abortion: Darwinism at its finest.

Registered: Jul 2000
Location:
Posts: 3034

oog...considering that I just placed my order for one of these things, I must admit some apprehension. Has anyone tried to locate a common denominator to the defective Edges? I'm definitely curious now that I've a vested interest in discovering if there is a systematic issue with the Edges. Useful bits of information would probably be: 1) Where did you purchase your Edge? 2) Where was your Edge assembled (embossed on the inside by the Edge connector)? 3) Is there a determinable date of manufacture?

Registered: Oct 2000
Location: Aberdeen, SD
Posts: 2531

quote:

---

Originally posted by Toby
oog...considering that I just placed my order for one of these things, I must admit some apprehension. Has anyone tried to locate a common denominator to the defective Edges? I'm definitely curious now that I've a vested interest in discovering if there is a systematic issue with the Edges. Useful bits of information would probably be: 1) Where did you purchase your Edge? 2) Where was your Edge assembled (embossed on the inside by the Edge connector)? 3) Is there a determinable date of manufacture?

---

1. OfficeMax
2. Mexico
3. . 6 gives a date of 3/2/01, 2:19pm (whether this is a good indication of manufacturing date I don't know)
(added)
4. Been working well for 3 weeks.

Unfortunately, I don't have the information from my bad one (obviously the earlier responders in this thread won't have theirs, either).

__________________
-Joshua
Abortion: Darwinism at its finest.

Registered: Jul 2000
Location:
Posts: 3034

quote:

---

Originally posted by dick-richardson
Unfortunately, I don't have the information from my bad one (obviously the earlier responders in this thread won't have theirs, either).

---

Registered: Oct 2000
Location: Aberdeen, SD
Posts: 2531

quote:

---

Originally posted by Toby


Well, they'd at least know 1), so that might suggest whether there's even a remote correlation between certain resellers.

---

__________________
-Joshua
Abortion: Darwinism at its finest.

Registered: Apr 2001
Location: Pekin, Illinois
Posts: 1

Problem Edge, No problem, customer service

Yesterday I received my Edge and shipped my Prism off to its new owner. By the afternoon, my Edge wouldn't turn on. After contacting tech support (in New York) at Handspring, and doing a hard reset, I had a "fatal error" message. Tech support said that replacements were shipping out in 7 to 10 working days. I said that that was unacceptable and I called customer service in Utah. They shipped my replacement immediately and I received it today. Two hours into it and no problems, knock on wood. Moral of the story. Handspring hires nicer people in Utah than in New York. I still love the Edge over my Prism even though I gave up the color. The size and weight, along with the cover, are great.