Registered: May 2000
Location: Washington, DC
Posts: 49

My experience with Handspring gets more interesting by the day. Here's the contents of the latest note send to the VDx people, along with the defective product.

"This has been an interesting experience. To replace a defective VDx screen, customer support sent me a replacement - ABEEB42900760.

When it arrived, I noticed the back case was cracked at the Springboard module, where the screws attach to the body.

I called customer service back, and they sent me a third replacement - ABEEB05000456.

This third Visor had a cracked case in the front where the USB cradle is attached!

Why do you send refurbished Visors? There's no way these are new units. If they are, you need to have a long talk with your quality control people.

However, I was not about to call customer service and asked for a fourth Visor. So, I simply took apart the Visors and made one new unit out of two damaged units.

You are getting the hybrid back. Since the front is connected only by the ribbon to the screen, I saw no reason not to give it a try.

Please, I really do like your product. But this is poor workmanship and horrible technical support. Your customer service is outstanding and very friendly. But they're not the people shipping these things to customers."

Any fun stories you'd like to share?


[This message has been edited by bnjacobs (edited 05-19-2000).]

[This message has been edited by bnjacobs (edited 05-19-2000).]