Registered: Dec 1999
Location:
Posts: 9

Well, I FINALLY got it to work. I tried all the various approaches that other people suggested (soft reset, disabling/reenabling hotsync manager, turning off PNP OS in the bios, reinstalling palm desktop, etc.).
Nothing worked. Finally yesterday, I figured it out. First, turn off Hotsync Manager. Go into System (in the Control Panel) and find the Intel 82371AB/EB PCI to USB Universal Host Controller and remove it. That's right, remove it. Then reboot the computer. At the startup, the computer will redetect the USB and reinstall a bunch of drivers. After that, launch hotsync manager (should already be loaded if it's in your startup folder) and VOILA. It works.

Registered: Dec 1999
Location:
Posts: 97

And for us Mac users...?

Registered: Dec 1999
Location:
Posts: 20

GREAT! This is what I was going to try if my reset didn't do the trick! Thanks!

-Jefff

Registered: Oct 1999
Location: College Station, TX
Posts: 143

rosswords,

the Mac generally handles the USB cradle better (no surprise to us longtime Mac users)...if you are having a Mac related hotsync problem, there are other threads that address this...or post a more specific question/problem; people here are pretty good about answering it.

If you are having trouble with the Mac detecting the USB cradle then details about your system/configuration are important.

Registered: Dec 1999
Location:
Posts: 2

I received my Visor this evening and tried to perform my first HotSynch several times. I took the advice of flux73 but to no avail. Is there something that I should do for the first Hotsynch that I may be overlooking?

The User Guide indicates that I should be able to select a profile on the handheld (page 198). However, when I click on the HotSynch button on the handheld I do not see a Profile button.

Registered: Nov 1999
Location: Paterson,NJ
Posts: 10

Have you set up the Palm softsware and created a profile? Read page 190 in the manual, Hope this is some help.

Registered: Dec 1999
Location:
Posts: 2

My problem may be that I am using Windows 95 on my desktop. According to Handspring's site I should use Windows 98 for a USM connection.

Registered: Dec 1999
Location:
Posts: 9

i noticed a lot of hotsyncing topics popping up...everyone's suggesting a soft reset or restarting hotsync manager which was NOT the problem in my case and in many others. it was also NOT a problem with drivers. i suspect that it was because i picked up the visor from the cradle before it finished syncing and it left the USB port in an endless loop. anyhow, people who are having problems, try what i wrote above and see if it works.