Registered: Dec 1999
Location:
Posts: 89

After only 3 weeks together my poor Visor has joined the ranks of those with a broken screen.

I was carrying a vase of flowers in one hand and a box of Valentine chocolates and my Visor in the other as I entered my house. As luck(bad) would have it my wife wasn't home yet so I went to set the chocolates down on the kitchen table. My Visor slipped from my hand and did a backflip onto our ceramic tile floor. I rushed to its aid, but it was too late. My normally happy Visor now had a fractured look upon its face.

I hope I get a sympathetic CSR when I call Handspring.

Registered: Nov 1999
Location: ny,usa
Posts: 38

With deepest sympathy for loss

I too lost my visor prematurely on Feb 1 and still I wait for replacement. Just a hint, call 888 565 9393 and wait for prompt, then hit 4. While I'm quite sure you won't get much sympathy from CSR, at least it should be toll free!!

Good Luck
Brian

Registered: Dec 1999
Location:
Posts: 89

I spoke with a CSR today that said they would fix my Visor at no cost!

She took all my information and told me to call back tomorrow for an RMA# as their computers are down for upgrades today.

I think it's awesome when a company helps out a customer even when it's not the company's fault. This easily makes up for the lack of tech support I've gotten so far.
Thanks Handspring!

Registered: Oct 1999
Location: Mililani, HI, USA
Posts: 256

Amazing...nothing short of it. And here we were all saying Handspring's customer service sucks. (I'm guilty of it too.)

Registered: Feb 2000
Location:
Posts: 3

Well, I just talk to a CSR at Handspring tonite, and I swear the woman at the other end was stoned or something. What do you expect from a CSR - they're lucky they're paid $7.50 an hour. Not much better than a burger flipper at McDonald's.

Registered: Not Yet
Location:
Posts: N/A

I had a very big scare today with my Visor. I'm a architect and I was out on a job site today. I went up in a cherry picker and took out my visor to take a quick note. It slipped from my hand and fell 40 feet to the ground. I was sure it had been broken. But if that wasn't enough, a forklift passed under us and ran it right over. I rushed down and went to pick up my broken Visor. But to my surprise, it wasn't even damaged. It worked fine and looked good as new. All I can say is handspring builts a great product!

Registered: Dec 1999
Location:
Posts: 89

40 feet! What kind of case did you have it in?

Registered: Sep 1999
Location: Sydney Australia
Posts: 1883

that's weird jas, in this posting you said it was on fire: http://discussion.visorcentral.com/...TML/000895.html

I guess you are the one that is on crack and not the CSR....

ps, Profile for jas :

Date Registered: 02-16-2000
Status: VisorCentral Member
Total Posts: 2
Current Email: Not available.
Homepage: http://
Occupation: pimp

Registered: Jan 2000
Location:
Posts: 219

jas must be Art Vandeley.

[This message has been edited by Taki (edited 02-17-2000).]

Registered: Dec 1999
Location:
Posts: 170

quote:

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Originally posted by Majestic469:
What do you expect from a CSR - they're lucky they're paid $7.50 an hour. Not much better than a burger flipper at McDonald's.

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Registered: Feb 2000
Location:
Posts: 32

from this and his other post, personally i would say jas is FOS (if you don't know what that means...)



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seanseanadams
your friend and mine