Registered: Nov 1999
Location: Winston-Salem, NC 27105
Posts: 3

Can anyone help me with a problem hot-sync via USB? There is no sync when you push the button. No log files either. It is like there is no connection.

We have tried:
1)both a desktop PC and a new laptop. Both running Win98;
2)checked BIOS settings (USB enabled);
3) tried 2 different USB cradles (several people at work have visors);
4)reloaded software several times;
5) checked & rechecked setup configurations

Thanks for any help you can offer.

Ed

Registered: Nov 1999
Location: Winston-Salem, NC 27105
Posts: 3

We found it!

Someone had a new service pack for Windows98 with USB support upgrades. That did it.

Thanks.

Ed