Registered: Dec 2000
Location:
Posts: 95

One thing we got to find out about Yada Yada during its �Restructuring� is that it�s a very small company. One man is running their customer support calls, answering questions and filling orders. I have been with out service for three weeks playing phone tag with their one man team Eric. I�m sure Eric is doing his best to help us all out. But the company should be able to solve a problem at the customer�s convenience. Leaving a message with an idiot of an operator from some 3rd party answering service and then waiting hours or days for a reply is BULLSH*T. They cant just keep signing-up new customers to lengthy contracts and then take there sweet time responding to our help and needs� And then think that we�ll keep paying them for service we�re not getting. Every time I called Omnisky for any reason I got a live and (different) Omnisky representative. I was pretty happy with Yada until all this happened and I found out how under-staffed they are. If I ever get my service up and running again... I�ll honor the contract until its exhausted and then jump ship.

Last edited by Brooklyn on 05-03-2001 at 12:56 PM

Registered: Feb 2001
Location:
Posts: 91

lol i knew i wasn't going crazy!

I knew it yo!

Their whole company is made up of just one freakin guy!

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Registered: Dec 2000
Location:
Posts: 175

I'm not sure that's entirely accurate. I asked Eric (when he called me back 10 minutes after I left a message) if he was doing all of the customer support alone. He said he was handling the current connection/IP problems because it was easier to keep it one person's hands. He said there were other support people - although I'll admit he may be lying.

Registered: Dec 2000
Location:
Posts: 95

When I first signed up with Yada Yada and had questions... it was Eric I spoke with. When I had IP problems a while ago� it was Eric that responded. No service problems in the past few weeks� it�s Eric on my answering machine. Why dont they just re-name the company to Eric Eric.

Registered: Sep 2000
Location: Cascade, MD
Posts: 74

quote:

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Originally posted by Brooklyn
When I first signed up with Yada Yada and had questions... it was Eric I spoke with. When I had IP problems a while ago� it was Eric that responded. No service problems in the past few weeks� it�s Eric on my answering machine. Why dont they just re-name the company to Eric Eric.

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Good name! That is why I left...it worried me greatly that only one person seemed to be working on all of these problems! I sent them an email when I switched, explaining that I need dependable wireless service and requesting that they not charge my VISA further. I never got a reply - should I have addressed it to Eric? Then I got that cheery little note, thanking us all for being "loyal"...huh. OmniSky's phone support is very good - for one sticky problem I requested and got a higher-level Tech who was super - and, although their software is a pain (crashes, etc.) I have excellent coverage - much better than before. I think EricEric did me a favor in the long run...!

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Registered: Apr 2001
Location:
Posts: 21

The idot on the phone

I have been calling every day for the last 3 weeks and leaving messages with the lady there who keeps saying I will take a message and someone will call you well after 15 messages left and not one call back I think it is a shame on yadayada. I just want to return the dam modem to them for a refund so I can get the free modem from omnisky. I don't understand why yadayada would take my order and send me a product while they have no one in the office to support it. I wonder if this is a case of fraud and if a class action law suite can be placed on yadayada.

Registered: Dec 2000
Location:
Posts: 175

Does your modem work? Does the service work? If so, it's not fraud. (And I won't go into the boring legal details of why it wouldn't be a class action regardless).

I know it's not the reason, but if I were YadaYada, I wouldn't return calls so that customers could return a product for no reason, just so they can get a "free" product from a competitor. To me, this is akin to athletes who sign contracts, but than don't like them because someone else was able to negotiate a better contract.

Life doesn't come with a lowest price guarantee ...

Registered: Dec 2000
Location: NJ,US
Posts: 94

Is it just me, but it seems like YY's website isnt
accepting any new orders?

Registered: Apr 2001
Location:
Posts: 21

Does the modem work? I have no idea as I can't do anything with it, There software once installed into my computer caused dll problems, the modem itself doesn't do anything so I have no idea what's wrong as I cant get any type of tech support from the company. So is there fraud well if you read there website and take in what they say is true then yes there is fraud by the company. What I see is fruad is that the company makes it look like they are in great shape, they took my order knowing they where in trouble and they didn't say anything about any problems, So I get the modem in the mail and it is useless.