Registered: Sep 2000
Location:
Posts: 142

Fatal Error when connect to the internet

I can no longer connect to my ISP (earthlink) using my Xircom SpringPort 56K modem with my Visor Platinum. I keep getting the Fatal Error and have to reset my Platinum. I have been using Blazer 2.0 beta for a while now. While using Blazer 1.0, I was able to connect with no problems at all.

Here is my Connection settings (under Prefs):
Name: Standard Modem
Connection Method: Serial to Modem
Dialing: TouchTome
Volume: Off
Details:
Speed: 57,600bps
Flow Ctl: Automatic
Init String: AT&FX4

Here is my Network setting (under Prefs):
Service: Earthlink
Username: my legitimate UID
Password: my legitimate PW
Connection: Standard Modem
Phone: 612xxxxxxx
Details:
Connection type: PPP
Idle timeout: Power Off
Query DNS: checked
IP Address: Automatic checked
Script:
End


Any thoughts? Thank you in advance.

Registered: Dec 1999
Location: Connecticut USA
Posts: 2682

If you haven't already, try a fresh set of batteries in the SpringPort. It can cause fatal errors when it's power level is low. If you're sure it's not battery related, it might be a bug in the Blazer app.

__________________

God bless America, my home sweet home...

Registered: Sep 2001
Location: Wellington, New Zealand
Posts: 123

Is this error happening when you dial, or when you enter Blazer, or while in Blazer you try to open a page?

Do you connect from within Blazer, or go to Prefs/Network and tap the Connect button? Have you tried this method?

Can't only be Blazer. Could be a corrupted preferences, or something else too.

Registered: Nov 2000
Location:
Posts: 61

I had that problem before. I nuked apps one by one from last one i installed. After I deleted AIM problem went away..

Registered: Sep 2000
Location:
Posts: 142

quote:

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Originally posted by freitasm
Is this error happening when you dial, or when you enter Blazer, or while in Blazer you try to open a page?

Do you connect from within Blazer, or go to Prefs/Network and tap the Connect button? Have you tried this method?

Can't only be Blazer. Could be a corrupted preferences, or something else too.

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Registered: Oct 2001
Location:
Posts: 1

I have the exact same problem with my recently purchased Xircom Springboard G56 modem. I called tech support (they're now with Intel), and was told that my modem has "old software" that causes the "Fatal Error" every time. The normal fix is to download a software patch into the modem. Obviously, this is a Catch-22: you need the modem installed and not crashing in order for it to accept the software update, to keep it from crashing.

Intel/Xircom's solution is to have me return the modem to the factory for a brand new modem. They said the (major chain) computer store where I purchased the modem is still stocking older modems with the faulty software. This is my second Xircom modem from that store in 2 weeks. Therefore, anyone purchasing a brand-new Springport modem from this computer superstore can expect to pay not only retail price, but also shipping charges and related time delays, in order to get a working modem.


I suggest you call the Intel/Xircom tech support to get your replacement modem.

Registered: Sep 2000
Location:
Posts: 142

quote:

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Originally posted by Yikes
I have the exact same problem with my recently purchased Xircom Springboard G56 modem. I called tech support (they're now with Intel), and was told that my modem has "old software" that causes the "Fatal Error" every time. The normal fix is to download a software patch into the modem. Obviously, this is a Catch-22: you need the modem installed and not crashing in order for it to accept the software update, to keep it from crashing.

Intel/Xircom's solution is to have me return the modem to the factory for a brand new modem. They said the (major chain) computer store where I purchased the modem is still stocking older modems with the faulty software. This is my second Xircom modem from that store in 2 weeks. Therefore, anyone purchasing a brand-new Springport modem from this computer superstore can expect to pay not only retail price, but also shipping charges and related time delays, in order to get a working modem.


I suggest you call the Intel/Xircom tech support to get your replacement modem.

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