Registered: Jan 2000
Location:
Posts: 3

I ordered my visor 11/1 and actually received it 12/1, 4 weeks as promised.
no complaints about the unit, but I also ordered a serial cradle, which shipped seperately, and arrived 1 week later.

After trying the serial cradle on 2 different machines and 3 different OS's,
I concluded it was broken (since the USB worked fine).
So I decide to call HS and get the serial cradle replaced. After being on hold for 2 hours (with choppy music), I finally got through to one of their reps, to find out that they cannot look up your order by name, date, address, or anything other than the order number, which I did not have at the location from which I was calling.
What kind of database are they using ???
MSAccess ?

on a scale from 1 to 10 on lack of foresight, I give them a 10.

on a scale from 1 to 10 on customer service, I give them a 0.

I will call back monday, now that I have all pertinent info (stored in my visor )

moral of the story: HAVE ORDER NUMBER.

Registered: Sep 1999
Location: New York, NY
Posts: 33

spawnflagger,

You must have spoken with a CSR who was new or not well trained, because they can look up your order by your name, phone number, email address or order number. Any one of those will pull up your order if the order is in the system.

Registered: Jan 2000
Location:
Posts: 3

That's good to know.
I hope I will have better luck next time.