Registered: Sep 2001
Location: Hendersonville, TN
Posts: 4

email problems

Ok, here are the specs, I am using a Visor Prism, Eudora 2.1, an Ericsson T28w with the DI28 IR modem, and Voicestream is my carrier.
Here is the problem, I can normally connect to my ISP with no problem, I connect to the mail server just fine as well, I do get occasional timeouts when actually downloading the messages, but I figure this is just part of using GSM to get my email. However I have a problem with fatal errors from time to time. Everything seems to be going fine then I will notice that my phone has disconnected, the fatal error screen pops up with the on screen "reset" button which doesn't work, I perform a soft reset and this freezes my Visor so then I have to perform a hard reset and restore from my back up module. I also will occasionally get an error screen that says "TOP not supported". This doesn't require a reset but I have no idea what it means, any one have any ideas on how to stop this problem?

Registered: Oct 2000
Location: Arlington, TX
Posts: 334

Instead of doing a hard reset, do a warm reset. This is done by
holding down the up button while inserting the pin to reset.
When the Palm OS screen appears, hold the up button a few
seconds, then release. You should be back to normal. Also, try
deleting and reinstalling the e-mail program only. Don't delete
the databases, only the .prc file. That should clear up the problems.

__________________
Rick

www.visorsolutions.com

Registered: Dec 1999
Location: Connecticut USA
Posts: 2682

quote:

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Originally posted by gadgetguru
You should be back to normal.

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__________________

God bless America, my home sweet home...

Registered: Jan 2000
Location: Monroe, Michigan, USA
Posts: 244

"After a warm reset, you still need to do a soft reset in order to re-enable any hacks or OS extensions."

Nah. You can go to your Hack manager and re-enable 'em from there after a warm reset.

__________________
"Yeah, he can talk. It's gettin' him to shut up that's the trick!"
-Shrek

Registered: Sep 2001
Location: Hendersonville, TN
Posts: 4

I appreciate all the help with my email problem, but I have tried uninstalling the program and reinstalling it, and that had no effect. Also when I get a fatal error it won't let me do a warm reset. When I try this I just get a flashing screen and can't seem to get rid of it without doing a hard reset
Any ideas?

Registered: Dec 1999
Location: Connecticut USA
Posts: 2682

quote:

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Originally posted by montegoblue
I have tried uninstalling the program and reinstalling it, and that had no effect. Also when I get a fatal error it won't let me do a warm reset. When I try this I just get a flashing screen and can't seem to get rid of it without doing a hard reset

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I've started having a similar problem. I can send and receive without any trouble... I just can't read an emails. When I tap on a message to open, I get the following Fatal Error (with the unresponsive [Reset] button:

DataMgr.c, Line:5304,
DmWriteCheck Failed

Most of the time, a normal reset (using the reset button on the rear of the Visor) will bring it back. I have, however, had 2 or 3 occasions where a warm reset was needed (and worked), along with 2 necessary hard resets... and this is all since 6 pm last night!

I haven't got any clue as to what is wrong or how to go about fixing it...

__________________

God bless America, my home sweet home...

Registered: Feb 2000
Location: London, UK
Posts: 92

Re: email problems

quote:

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Originally posted by montegoblue
I also will occasionally get an error screen that says "TOP not supported". This doesn't require a reset but I have no idea what it means, any one have any ideas on how to stop this problem?

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Registered: Oct 2001
Location:
Posts: 16

Montegonlue:
With the exception of the "top not supported" problem, I get the same fatal exception errors you are receiving from time to time. I am also using everything you are using (voicestream, eudora 2.1, Prism). I am using the visorphone instead of the phone you mentioned. A hard reset is the only thing that fixes my problem. I am using Earthlink as my ISP. I'm kinda glad to know I'm not the only one having this problem, but wish someone could figure it out so we can get it corrected. Has to be a bug in one of the programs. Anyone?

Charles