Registered: Jan 2001
Location:
Posts: 6

HotSync freezes

Another weird problem. I upgraded from a Platinum to the Prism. Since then if I single click the HotSync icon in the tray, my mouse locks up. If I use the wheel button (double click) the menu usually pops up normal. It sounded like perhaps a mouse problem, so I reinstalled Intellimouse software. . . no help. I also tried reinstalling Palm Desktop. Still no help. Has anyone ever seen this behavior?

Thanks

Registered: Jul 2001
Location: The Netherlands
Posts: 47

Hello,

Are you using a serial or USB cradle? Did you use another type cradle (serial or USB) with the Platinum?
Did you install Palm desktop 4.01? I remember that at the beginning of the setup you can choose to install for either any Visor model or Visor Prism...Maybe you should look into that?
Otherwise try to reconnect your Platinum cradle again and then single click the Hotsync icon and see what happens..Just some ideas...

Registered: Jan 2001
Location:
Posts: 6

I was using a Plat. cradle before. I have since tried reinstalling the Desktop and went back to the Plat. (old cradle). . . Still doing it. I wonder if there isn't a more compleate uninstall I could do, perhaps from the registry? It used to work fine. I can't understand why reinstalling wouldn't cure the problem.