Registered: Jun 2000
Location: Pembroke,MA
Posts: 307

Re: Paint is still on!!!

quote:

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Originally posted by mikedemo
Guys my second Prism is doing great. No paint prob at all. The SportCase does a Prism good.

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Registered: Dec 2000
Location:
Posts: 1

I finally got my Prism that I wanted sooooo badly yesterday. I have been following this discussion and found that after only 24 hours of use I get to throw my name into the ring as having a paint problem with my Visor. I love the product itself, just don't like this paint problem. I will be sending a e-mail out to HS after I have had a good nights sleep and can think straight.
Thanks to this group for the great inflormation and now that I too am a owner I will understand this group even more

Registered: Jun 2000
Location:
Posts: 594

quote:

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Originally posted by Tan Kit Hoong
Hey let's not be an angry mob here. We've got enough of those at the presidential vote manual counting centers.
I'm upset, but not angry.
Instead of getting upset, let's be more constructive and send emails to Handspring and complain, but please, don't shout.
Shouting only makes a valid gripe sound like a rant.
Speak softly but carry a big stick.
PS. bkbk, you are still alone in your class action suit as far as I'm concerned. Please do not post here again. You are not helping at all.
[Edited by Tan Kit Hoong on 11-25-2000 at 12:26 PM]

[and ... some other user:]

....
I disagree totally with bkbk's approach, which is to attack. (And I'm perplexed--s/he doesn't even own a Prism!) Of course it is natural to be frustrated and angry. But I don't think that everything has to be a combat.
I have found that most companies who really are concerned about quality and serving the customer--like Handspring--really do appreciate customer feedback. I have had personal correspondance with Donna Dubinsky to help correct a problem. That is impressive. We don't need to yell, shout, threaten, nor demand. Most of the time we just need to inform and ask. I think that we can clearly express our frustration without being combative. Keep in mind that you are dealing with people, too. They like to be treated with respect also. You will find that most of the time, you will get good treatment when you render good treatment. (What goes around...) If one finds that not to be true, then maybe some honest internal reflection on one's own attitude and approach is in order.
All I'm saying here is: Let's be helpful.

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Registered: Jun 2000
Location: Pembroke,MA
Posts: 307

quote:

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Originally posted by bkbk
AND PLEASE, EVERYONE, UNLESS YOU'VE STUDIED THE DEPTH AND BREADTH OF PSYCHOLOGY & PHILOSOPHY I HAVE (QUITE UNLIKELY FOR 99% OF THE WORLD'S POP., SADLY), PLEASE DON'T IMAGINE YOUR CONCEPTS OF "NETTIQUITE" CAN EVER APPROACH MY SUCH PERSONS' UNDERSTANDING OF IT, CIVILITY, DECENCY, SOCIAL NORMS, ETC.

CAPS SERVE AS EMPHASIS, NOT "JUST YELLING," PARTIC.

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Philosophically speaking... Damn, bkbk, get a life! (and pry that Capslock key off your keyboard - for the benefit of everybody else here. Also, do you think you could get off that almighty high soapbox - PLEASE!). Opinions are one thing, but I feel you are more compelled to using a plunger to force feed us all. For what reason, I can only guess.

I used to think you were amusing in a jester sort of way, but it's quite apparent that you are just being purposefully annoying. (passionate is one thing...)

-For everybody else who reads this.. Sorry, I usually don't "bite" on the troll bait, but this person just doesn't stop! ...and I promise that I will not respond any more of bkbk's posts. (just a 1 time rant )

Registered: Aug 2000
Location: The Matrix
Posts: 718

BKBK relax man

quote:

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Originally posted by bkbk

. . . AND WE DON'T NEED TO ***OWN*** A PRISM TO "SHOW WE UNDERSTAND" ENOUGH TO "FIGHT FOR THE OTHER GUY'S CAUSE." NO AMERICAN WOULD EXPECT TO BE TAKEN SERIOUSLY, SAY, FOR A $99 ITEM (BUT EVEN THAT'S ON THE LINE) THAT "DIDN'T RETAIN IT'S PAINT" ... BUT GO TO $199? $299? $399? $459? ... AND IT STARTS TO GET VERY, VERY SERIOUS.

AT THIS PRICE, THERE SHOULD BE ***NO*** QA PROBLEMS.
LOOK AT CASIO.
I DON'T KNOW OF ANY PROBLEMS W/THE E-1XX LINE OF PPCs. CERTAINLY NOT A SHODDY PAINT JOB.

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BKBK,

I understand what you are saying and agree to a point. Handspring should have gotten the Prism right the first time around especially at the price they were charging us for it. I was forgiving of the Visor Deluxe inability to update the operating system because of the ability to expand, and even with the Prism as well. (16bit color does make a difference)

But . . .

What company doesn't have issues. Microsoft contiues to put out faulty software and people still pay $200 for a brand new copy of Windows? Which can screw up my PC cause of what ever issues (millions of them) yet people still get it. (like a bunch of lemmings)

If there needs to be a legal action on a company . . . sue Microsoft. They cause a lot more problems than Handspring.

Handspring is a very new company and they have done well by me. I had my paint issue resolved very quickly. I explained my problem to Handspring and they told me to exchange at the point of purchase (Staples) and there were no questions asked. Handspring has chosen its vendors very wisely and which have good return and exchange policies. (I have already stated this resolution ealier in this thread)

I love my Visor Prism. It does its job well . . . and it doesn't crash as much as a CE device ie: Casio E-1XX


Love thy Visor

__________________
-Mikedemo
It's all about how you spend the money.

Registered: Sep 1999
Location: Spokane, WA, USA
Posts: 114

Handspring (lackluster) Response

This is what I wrote to Handspring:

quote:

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How does Handspring plan to remedy the issue of paint rubbing off the Prism and Platinum under normal use?

Visor Central has at least a couple different discussion threads highlighting many, many complaints from unsatisfied Prism and Platinum users. I currently have a Platinum and am still considering jumping up to the Prism. But, given the comments on VisorCentral about paint jobs, I'm quite reluctant and am keeping a close eye on my Platinum's paint job.

This issue has been discussed since shortly after Handspring released the Prism and Platinum, but I have yet to see on VisorCentral any response from Handspring (either directly or quoted from Handspring email to a VisorCentral user). I'm a little concerned that you disregarding this issue. It may not seem like much, but it really doesn't make much sense. Why does the paint rub off a $450 Prism, but a $149 Visor Solo has no such problem? (No, the Solo doesn't have a paint job to worry about, and maybe that's the point.)

Again, I would just like to know how Handspring plans to remedy the issue of paint rubbing off the Prism and Platinum under normal use? Thank you for your attention and prompt response.

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__________________
Chazzz Fishburn -- [email protected]
dedicated to better ideas...

Registered: Oct 2000
Location: Aberdeen, SD
Posts: 2531

Name one product that doesn't have flaws. Send the visor back until you feel you got what you paid for (per the advertising, of course ).

__________________
-Joshua
Abortion: Darwinism at its finest.

Registered: Jun 2000
Location:
Posts: 594

"read: unless you are going to take legal action, stop your whining. Shouting here and there and complaining and getting philosophical and psychological isn't going to do much good. And while I can respect a certain amount of venting, it does get old when trying to up with real solutions posted here."

I'll respond to this post, because it was posed decently; I've already asked God to take good care of those who've made the insulting jibes at others' expense this New Year's.

You miss the point that "legal action" is hardly what is most relevant. Study human life, and you will discover that other things come before the legal system, and are much, much more powerful. The legal system is a makeshift piece of garbage that we need to take out, and replace with fair, impartial, non-biased, intelliegent A.I. computer expert systems (as I've covered elsewhere).

A GREAT DEAL OF THE POWER OF THE INTERNET IS THAT VIA FORUMS LIKE THIS WE CAN SIDESTEP THE LEGAL SYSTEM, AND EVEN DESTROY IT -- AND, UNLESS THEY TAKE THE INTERNET AWAY FROM US (WHICH THEY CAN ANY DAY THEY WISH, AS THEY CONTROL ALL THE GUNS, WHICH ARE, ALWAYS HAVE BEEN, AND LIKELY ALWAYS WILL BE, THE ULTIMATE POWER ON EARTH), THEY CAN'T DO ANYTHING ABOUT IT.

"Shouting ... etc." again shows little knowledge of the superstructures of human life and how they function on this earth. You'd do well to look into these, as it is probably quite literally impossible that they are not impacting your life (as well as the rest of ours) negatively.

"And while I ..." is just more of the same, again failing to see that this is in fact a solution. (And I've posted plenty, plenty others.) But worse than your previous assertion, you additionally attempt to censor others whose postings or methods you don't seem to like.

I'M NOT AFRAID OF ANYONE ELSE'S POSTINGS, SO I NEVER ATTEMPT TO CENSOR THEM ... RAMBLE ON AS LONG AS YOU LIKE; IT DOESN'T "PAIN" ME TO READ PAGES AND PAGES OF DATA (OR SKIP BY THEM) ... SINCE NO ONE'S FORCING ME TO DO SO. WE ALL (SHOULD) KNOW THAT TEXT TAKES UP ONLY A TINY AMOUNT OF BITS & BYTES. IT'S ALWAYS BETTER TO HAVE AS MUCH DATA AS POSSIBLE, EVEN IF YOU SHOULD HAVE TO (GOD FORBID) SEARCH THROUGH IT FOR WHAT YOU DEEM IS RELEVANT.

Registered: Jan 2000
Location: Twin Cities, MN
Posts: 1683

quote:

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The legal system is a makeshift piece of garbage that we need to take out, and replace with fair, impartial, non-biased, intelliegent A.I. computer expert systems (as I've covered elsewhere).

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__________________
We're all naked if you turn us inside out.
-David Byrne

Registered: Feb 2000
Location: Los Angeles, CA
Posts: 165

quote:

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Originally posted by bkbk
I'M NOT AFRAID OF ANYONE ELSE'S POSTINGS, SO I NEVER ATTEMPT TO CENSOR THEM ... RAMBLE ON AS LONG AS YOU LIKE; IT DOESN'T "PAIN" ME TO READ PAGES AND PAGES OF DATA (OR SKIP BY THEM) ... SINCE NO ONE'S FORCING ME TO DO SO. WE ALL (SHOULD) KNOW THAT TEXT TAKES UP ONLY A TINY AMOUNT OF BITS & BYTES. IT'S ALWAYS BETTER TO HAVE AS MUCH DATA AS POSSIBLE, EVEN IF YOU SHOULD HAVE TO (GOD FORBID) SEARCH THROUGH IT FOR WHAT YOU DEEM IS RELEVANT.

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Registered: Dec 2000
Location:
Posts: 52

Since there is no official poll, this post is to register another "no paint rub-off problem". I purchased directly from HS one month ago and it was replaced after one week because the "down" button did not consistently work. I use cases but I take it out multiple times during the day to hotsync and/or recharge.

The only problem I've had so far is the keyboard popping up a little too often.

Registered: Dec 2000
Location:
Posts: 120

quote:

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Originally posted by bkbk
"read: unless you are going to take legal action, stop your whining. Shouting here and there and complaining and getting philosophical and psychological isn't going to do much good. And while I can respect a certain amount of venting, it does get old when trying to up with real solutions posted here."

I'll respond to this post, because it was posed decently; I've already asked God to take good care of those who've made the insulting jibes at others' expense this New Year's.

You miss the point that "legal action" is hardly what is most relevant. Study human life, and you will discover that other things come before the legal system, and are much, much more powerful. The legal system is a makeshift piece of garbage that we need to take out, and replace with fair, impartial, non-biased, intelliegent A.I. computer expert systems (as I've covered elsewhere).

A GREAT DEAL OF THE POWER OF THE INTERNET IS THAT VIA FORUMS LIKE THIS WE CAN SIDESTEP THE LEGAL SYSTEM, AND EVEN DESTROY IT -- AND, UNLESS THEY TAKE THE INTERNET AWAY FROM US (WHICH THEY CAN ANY DAY THEY WISH, AS THEY CONTROL ALL THE GUNS, WHICH ARE, ALWAYS HAVE BEEN, AND LIKELY ALWAYS WILL BE, THE ULTIMATE POWER ON EARTH), THEY CAN'T DO ANYTHING ABOUT IT.

"Shouting ... etc." again shows little knowledge of the superstructures of human life and how they function on this earth. You'd do well to look into these, as it is probably quite literally impossible that they are not impacting your life (as well as the rest of ours) negatively.

"And while I ..." is just more of the same, again failing to see that this is in fact a solution. (And I've posted plenty, plenty others.) But worse than your previous assertion, you additionally attempt to censor others whose postings or methods you don't seem to like.

I'M NOT AFRAID OF ANYONE ELSE'S POSTINGS, SO I NEVER ATTEMPT TO CENSOR THEM ... RAMBLE ON AS LONG AS YOU LIKE; IT DOESN'T "PAIN" ME TO READ PAGES AND PAGES OF DATA (OR SKIP BY THEM) ... SINCE NO ONE'S FORCING ME TO DO SO. WE ALL (SHOULD) KNOW THAT TEXT TAKES UP ONLY A TINY AMOUNT OF BITS & BYTES. IT'S ALWAYS BETTER TO HAVE AS MUCH DATA AS POSSIBLE, EVEN IF YOU SHOULD HAVE TO (GOD FORBID) SEARCH THROUGH IT FOR WHAT YOU DEEM IS RELEVANT.

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Registered: Jun 2000
Location:
Posts: 594

The Bible says:
"Do not cast pearls before swine."
I guess that's why it's the authority it is.

Registered: Feb 2000
Location: Los Angeles, CA
Posts: 165

quote:

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Originally posted by bkbk
AND PLEASE, EVERYONE, UNLESS YOU'VE STUDIED THE DEPTH AND BREADTH OF PSYCHOLOGY & PHILOSOPHY I HAVE (QUITE UNLIKELY FOR 99% OF THE WORLD'S POP., SADLY)

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Followed by:

quote:

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The Bible says:
"Do not cast pearls before swine."
I guess that's why it's the authority it is.

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So which are you, an enlightened pyschologist/philosopher (SOMETHING QUITE UNLIKELY FOR 99% OF THE WORLD SWINE POP. LIKE ME, SADLY) or a bible-thumping zealot? Go read a Jack Chick comic.

By the way, as a desperate attempt to stay marginally on topic (This is VisorCentral, not BibleCentral, after all) I'm happy to say that I've had my Prism for just about two weeks now and have had no problems at all so far with the paint. If I do, I'll call Handspring for replacements as many times as it takes for them to get it right. If it bothers me enough I'll ask for my money back and buy something else; simple as that.

We can post terabytes of messages about what Handspring SHOULD and SHOULDN'T do and what we DESERVE for $449, but what it comes down to is (and I'm addressing the theoretical "you" here, no one in particular), if you have the paint problem and it really, really bugs you then return your damn Prism and tell Handspring exactly why.

Vote with your wallet... if you're pissed at Handspring go buy something else, don't go posting messages that start with "I love my Prism, but" or "Handspring is one step away from not getting another penny from me." Alerting others to a potential problem is one thing... but I don't think it's a thing that requires three pages' worth of posts.

Registered: Mar 2000
Location: NYC
Posts: 287

quote:

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Originally posted by bkbk
The Bible says:
"Do not cast pearls before swine."
I guess that's why it's the authority it is.

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__________________
It all started way back in February 2000 with a Blue VDX.

Registered: Dec 1999
Location: Kuala Lumpur
Posts: 247

quote:

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Maybe in other (non-capitalist) countries it's "okay" to jack around the consumer -- and you've learned to "just TAKE IT." But in the U.S. we have "Lemon LAWS" and other consumer protections to SHOW BIZ. WE ARE NOT CLOWNS THEY CAN TAKE ADVANTAGE OF -- AND WE ARE FULLY PREPARED TO TAKE THEM DOWN, AND TAKE THEM OUT IF THEY DON'T "PLAY FAIR."
W/FALSE ADVERTISING
W/FRAUD
W/"BAIT-AND-SWITCH"
W/TELE-MARKETING
W/CLASS-ACTION-SUITS
W/ETC.

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__________________
Tan Kit Hoong,
Star Publications (M) Ltd
<img src="http://thestar.com.my/tech/images/thestar_140x45.gif">

Registered: Oct 2000
Location: Aberdeen, SD
Posts: 2531

quote:

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Originally posted by bkbk
Maybe in other (non-capitalist) countries it's "okay" to jack around the consumer -- and you've learned to "just TAKE IT." But in the U.S. we have "Lemon LAWS" and other consumer protections to SHOW BIZ. WE ARE NOT CLOWNS THEY CAN TAKE ADVANTAGE OF -- AND WE ARE FULLY PREPARED TO TAKE THEM DOWN, AND TAKE THEM OUT IF THEY DON'T "PLAY FAIR."
W/FALSE ADVERTISING
W/FRAUD
W/"BAIT-AND-SWITCH"
W/TELE-MARKETING
W/CLASS-ACTION-SUITS
W/ETC.

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__________________
-Joshua
Abortion: Darwinism at its finest.

Registered: Jan 2001
Location:
Posts: 11

Agree

I agree, keep to the topic. I do hope nobody really believes that bkbk represents any teaching of the Bible.

Tan, I too have been patient with these remarks up until now, but this takes the cake.

New and very satisfied Prism owner with no paint problems so far

__________________
Truth matters

Registered: Sep 1999
Location: Spokane, WA, USA
Posts: 114

SO.........

SO, can we just let this lie (dead)? PLEASE!? After the second page, I don't think anyone is really being truly helped.

__________________
Chazzz Fishburn -- [email protected]
dedicated to better ideas...

Registered: Dec 2000
Location:
Posts: 24

Well, I guess I'll add my story to the list.
I got a Platinum for Christmas, along with a Slim Leather Case, and a Fisher Space Pen Bullet Pen w/ stylus. i had been storing the pen in between the Platinum and the velcro strap, where the pen would rub up against the Visor. Today, just over a week after getting it, I noticed the paint has rubbed off in that location. I am extremely disappointed.
-Fagan