Registered: Sep 1999
Location: Warren, OH, USA
Posts: 57

I received my Visor and it had a defective USB cradle (HS tech people agree). Customer service told me last Saturday (10/23/99) that they would ship a new cradle that day and I could return the bad one for a credit. Today (10/28/99) I called to check on the order and was told it would be two weeks or more until I got it. So I will have my Visor almost a month without being able to perform a hot sync. This stinketh!

Registered: Sep 1999
Location: Modesto, CA USA
Posts: 599

ScottP
I'd suggest going to the customer care section at Handspring and sending them an email. Can't hurt to double dip, so to speak and then if you get a different response please update this post.