Registered: Jul 2001
Location: OOB, ME
Posts: 176

Visor Dlx will not synch

Ran the desktop upgrade a few days ago, and now I can't hotsynch my VDx....

I've tried two cradles, on two different computers.

Any ideas???

Registered: Dec 1999
Location: Connecticut USA
Posts: 2682

Have you tried a soft reset on the Visor?

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Registered: Jul 2001
Location: OOB, ME
Posts: 176

Yep... didn't work, nor did a hard reset.

Registered: Jan 2000
Location: Monroe, Michigan, USA
Posts: 244

Try downloading Palm's new desktop (not Handspring's). I got a Palm m125 a few days ago and found that the Desktop CD was missing, so I downloaded the software and installed it, and my Visor (as well as my m125, which syncs with USB) and m105 (serial sync) work fine.

BTW, I had similar problems with my Visor not syncing with HS' new desktop; between reinstalling the earlier HotSync Manager, soft-resetting the Visor, and cleaning the USB cradle contacts, I could sync again.

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Registered: Jul 2001
Location: OOB, ME
Posts: 176

Here's a update:

I grabbed a buddy's serial cradle. It worked. Seems to be a USB problem.

Registered: Jan 2001
Location: Misplaced Canuck in Charleston SC
Posts: 257

Right click on the hotsync icon in the taskbar tray. Is Local USB checked?

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Registered: Jul 2001
Location: OOB, ME
Posts: 176

Yep. USB is enabled.

I've been talking with Handspring tech support. They escalated it to level two (whatever that means ) today. Someone is supposed to call tomorrow.

Registered: Jan 2001
Location: Chicago
Posts: 67

My USB stopped syncing a few weeks ago... Tried everything ( I think - my thread is around here somewhere). I ended up buying a serial cradle which works great.

Hitman

Registered: Jul 2001
Location: OOB, ME
Posts: 176

Argh....

Well, after an hour on the phone with a level two technician, nothing is different.

He came to the conclusion that it's the Visor. And since it's WAY out of warrantee, it would cost like $100 to get it replaced. No way I'm dropping $100 on this. I'll go trade my new USB hotsync cable for a serial one, and call it good for now.

Registered: Dec 1999
Location: Connecticut USA
Posts: 2682

Re: Argh....

quote:

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Originally posted by 4Wheeler
Well, after an hour on the phone with a level two technician, nothing is different.

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God bless America, my home sweet home...

Registered: Jul 2001
Location: OOB, ME
Posts: 176

Re: Re: Argh....

quote:

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Originally posted by MarkEagle
Did Handspring have you try the USB Registry Utility?

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Registered: Jul 2001
Location: OOB, ME
Posts: 176

Oh, and all my other USB devices work just fine on this computer. Only has one USB port (laptop) so it's not the computer.

Registered: Jan 2001
Location: Chicago
Posts: 67

4Wheeler -

everything you said happened to me as well. and I tried the same stuff...
other USB devices work.. but one day the Visor stopped..

Frustrating...

Hitman

Registered: Jul 2001
Location: OOB, ME
Posts: 176

Got my workaround.

Just dropped $30 for an serial cradle.

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