Registered: Sep 1999
Location: San Francisco, CA
Posts: 431

Anyone get "Product not returned" from Handspring?

I got an email from Handspring saying they did not get my Visor return. I have returned three Prisms -- the most recent was in March 2001 (7 months ago!). They want to charge me for it unless I can offer "Proof of Delivery".

Anyone else get an email like this? I'm just wondering if they're generating a whole lot of these in error.

Registered: May 2000
Location: St. Paul, MN
Posts: 1429

HS uses fedex - If you still ahve your tracking number (which I hope you do) enter it into the fedex.com website. Click (on the upper right hand corner I think) request "proof of delivery". Fill out the info they want, print it up and fax it to hs...

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-miradu