Registered: Apr 2000
Location: Seattle, WA
Posts: 604

A quick thumbs up for Handspring customer service. I called yesterday about exchanging my beloved Prism - the case plastic to the right of the power switch had cracked, and stuck out a mm or so. Sooner or later it was going to catch on my Slipper case when I take it in and out to use oversized modules and break.

Besides, the paint issue was annoying me.

Anyway, I called late yesterday (after 5pm Pacific time) to ask them to send me a new unit. They said it usually takes several days, but I'm going out of town tomorrow for about a week. After some whining on my part, they said they's see what they could do.

This morning - lo and behold - my new unit shows up on my desk before lunch. Great turnaround by anyone's standards.

I thought HS should get some recognition for going the extra mile. Now I feel guilty about coveting a new Clie.

Registered: Oct 2000
Location: Here
Posts: 213

I have been always impressed with Handspring Customer Service !! A solid company.

Registered: Jun 2000
Location:
Posts: 594

Same here. If they intended to make up for when they 1st started out, I think they've done it by now.

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"Great Spirits Have Always Encountered Violent Opposition From Mediocre Minds." -- Albert Einstein

Registered: Apr 2001
Location: Prison
Posts: 421

I agree!

I agree! I was so stupid, I goofed up the rebate form! Nonetheless, HS customer support straightened it out! Very impressed!

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<b><font size=1 color=teal>"Sorry about the whole thing about losing your life savings, but that Palmpilot is property of Enron, so please give it back"

Registered: Dec 2000
Location: Petersburg, AK
Posts: 131

Handspring Rave?

Yeah - I'd go to a Handspring Rave. That would be cool. Do you think my deluxe would glow under a blacklight?

Registered: Apr 2000
Location: Seattle, WA
Posts: 604

Depends on the color.