Registered: Jan 2000
Location: SoCal
Posts: 115

This may get a bit lengthy but any comments/suggestions would be most appreciated.

I'm trying to assist a coworker with a Mac OS 8.6 who has recurring problems with HotSync. It works for a while then just up and quits - which it did last week. I've tried various things gleaned from VC threads but none seem to provide a permanent solution.

The last time it worked on it and today what seems to make it work is fiddling with the settings for a modem sync even though she does not ever use modem sync. If I go in and change the modem sync settings close it out, reopen it and change them back to the original settings it will hotsync. This makes no sense to me - any ideas?

The other odd thing today. I did back-to-back syncs just to make sure it was working. Both times it said it was installing Update 3.1.1 (that's what I thought I saw as it flashed by) both times at the end of the sync it indicated I needed to reset it. Reset went fine both times. Out of curiosity I checked the conduit and there was nothing listed to be installed, but after exiting here it would no longer sync. At this point I set the install conduit to "do nothing" it synced fine and did not indicate that it was installing anything. The conduit reverted to install mode and I could not get it to sync again until I set the install conduit to do nothing. This time I made it the default and it's syncing fine.

I didn't have time to test out actually installing a file but am considering doing that tomorrow to see what happens. FYI hotsync is not enabled at startup.

She's a pretty basic user has only loaded a few other apps but in the long run will need to be able to install files at hotsync.

Any suggestions?

Registered: Sep 2000
Location:
Posts: 53

Did you install Desktop 2.6.1

That claims to remove most of the problems (though it hasnt for me with PB G3 and OS 9.1) - I have a G3 desktop with 8.6 and I have usually no problems with syncs.
Clear your hotsync prefs.
Re-Install
Dont install any firmware updates until you have syncing working well.
Bye
AM

Registered: Jun 2000
Location: Sunnyvale, CA
Posts: 216

This helped me...

I had kinda the same thing happen to me. I had a Mac 6100/66 upgraded with a G3, and running OS 8.6, and a Visor Serial cradle. Hotsyncs were never a problem, then suddenly one day Hotsyncs stopped working and gave timeout errors.

I fixed it by installing Handspring's Hotsync Updater: http://www.handspring.com/support/t...61updater.jhtml

Even though the update is supposed to be for USB Hotsyncs and Mac OS 9.0.4, it fixed the problem.