Registered: Nov 2000
Location:
Posts: 2

well, I am going to take a chance and order mine next Friday ( payday !) . I have a Vdx and I LOVE IT !!

I want a prism, but after reading all the posts, I have my doubts. I will take the chance, and I hope I get one that works. I feel better, at least if I have problems, I can get it exchanged.....wish me luck :-)

Paul

Registered: Oct 2000
Location:
Posts: 16

Go for it, Paul. Because Handspring sends you a new unit before you return the faulty one, I'm never worried about doing without--assuming the unit's only problem is graffiti(and the shipping is on their dime). Even though I'm a little annoyed about problems I've experienced with the Prism so far, I still think it blows away anything available today. I'm far from dis-enchanted...in fact, I'll keep returning them until I get a keeper, because I am extremely impressed with the unit overall.

Registered: Jul 2000
Location: Mesa, AZ USA
Posts: 50

Replacement on the way...

FWIW... I have requested a replacement unit.

I really like the unit in all areas except the flawed Graffiti which makes it very difficult to use as an input device. I've found myself using the keyboard (use a keyboard hack) to do anything that I need to enter fast and accurately.

Support is still sending messages in response to my inital inquiries, some suggest to try to resync the digitizer with others saying they know their is a problem etc...they should read each others mail and see just how confusing they make the matter.

Hopefully, I will get a good replacement. The shipping is free and I'm not out anything while they keep trying.

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Kevin Reed
TNET Services
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Registered: Nov 2000
Location:
Posts: 2

hope I get lucky then....

I am pretty sure I will order mine this Friday......or should I wait until they are at my local Target????


It is a toss up for me, as of today, I will order Friday and take my chances. I am glad to hear in another thread that many have had no problems at all with their units. Glad to hear some good news...
Paul

Registered: Jun 2000
Location: Las Vegas, NV, USA
Posts: 19

My first post since August 20th, and I'd like to change my username...

It doesn't sound like anybody's having problems with on-screen tapping, though I could be wrong. If I'm right, then it's better for me, since I just use an enhanced keyboard hack. As for the problem itself, could it be caused by a design defect? I don't know how touch-screens actually work, but I'd say it was made in such a way that sensitivity was reduced in the problem areas.

Now if only I can scramble up $700...

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Wyatt Gallagher
GalEnt Airlines - Fly away.
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Registered: Jul 2000
Location: Mesa, AZ USA
Posts: 50

Software Update is the Fix for Me!

Update...

I called this morning wondering where the replacement Prism was that they said they would ship out...

While waiting for them to figure out where it went, I checked the Handspring Web site to see if they had any mention of the fix...

They did... Apparently, yesterday (13th) they released a software update that fixes not only the graffiti problems but some other problems that I was unaware of.

Figuring that the tech was going to ask if I had tried it, I downloaded it, and installed it into the Prism while on hold.

He came on the line before I was done though and told me that the replacement had shipped yesterday. He didn't say anything about the software fix...

After he hung up, I got to try the fix..

IT IS LIKE NIGHT AND DAY...

With the software fix, the Graffiti is back to the way it should be, screen taps are right on as well. With the software fix by itself, I'd say that my problems are now history, but it will be interesting to see what the replacement Visor Prism is configured with....

Does it include the software update, did they burn a new version of the Rom or is it just going to be a Prism without the software patch that doesn't have the apparent hardware problem....

Will see in the next day or two...

Right now, I'm real happy with the performance of the current Visor Prism... It is now a fully functional device...

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Kevin Reed
TNET Services
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Registered: Nov 2000
Location:
Posts: 1

software fix

I'm glad to hear that they fixed the software glitch in the graffiti identification. I'm hoping the Prism I ordered last Friday is the new and improved Prism.

By the way ... what's the point in paying for overnight delivery if it takes them 3 to 7 days to 'process' the order. I think HS should pick up the tab for overnight delivery for all Prism orders and re-orders and credit those of us who paid extra for fast shipment!! kobidoc

Registered: Nov 1999
Location: New York, New York
Posts: 560

Re: software fix

quote:

---

Originally posted by kobidoc
I'm glad to hear that they fixed the software glitch in the graffiti identification. I'm hoping the Prism I ordered last Friday is the new and improved Prism.

By the way ... what's the point in paying for overnight delivery if it takes them 3 to 7 days to 'process' the order. I think HS should pick up the tab for overnight delivery for all Prism orders and re-orders and credit those of us who paid extra for fast shipment!! kobidoc

---

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Felipe Garcia
Happy Treo 600 user, so far. Thanx Cingular for having an unlocked phone.

My Treo 600 is my phone, my PDA, my watch, and my MP3 player. Oh yeah, I take a picture once in a while with it. Convergence is such a great thing.

Registered: Oct 1999
Location: Baltimore MD, USA
Posts: 717

Re: Software Update is the Fix for Me!

quote:

---

Originally posted by krelvin
After he hung up, I got to try the fix..

IT IS LIKE NIGHT AND DAY...

With the software fix, the Graffiti is back to the way it should be, screen taps are right on as well.

---

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Registered: Jul 2000
Location: Mesa, AZ USA
Posts: 50

Final Report

quote:

---

Originally posted by krelvin
I'd say that my problems are now history, but it will be interesting to see what the replacement Visor Prism is configured with....

Does it include the software update, did they burn a new version of the Rom or is it just going to be a Prism without the software patch that doesn't have the apparent hardware problem....

Will see in the next day or two...

---

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Kevin Reed
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