Registered: Mar 2001
Location: Minneapolis, MN
Posts: 7

AvantGo Connect

I recently upgraded to the new version of Desktop from Handspring for my Prism. Maybe coincidently, I have been having trouble syncing. Sometimes I have to try it two or three times before it will work. It always eventually does. But, when I click on the Avantgo Connect icon on my Prism, I get Fatal Alert Fatal Exception. When I tap the reset button, it resets. Same thing happens when I go into the Avant Go icon and go to options and hit server preferences, I get the same thing.

Another variable might be, I changed my port settings on my Cisco 675 router to help with the code red worm.

Can anyone figure out what might be my problem? Since I can get synched, maybe there is no problem, but I thought I could access AG Connect before.

Thanks to all who contribute to this forum--I'm a novice but I've learned a lot!

Sue

Registered: Aug 2001
Location: ILLINOIS
Posts: 227

You should be able to access the connect files on the PDA---

If you have sufficient backup -- I would try *shudder* a hard reset. That works for my Avantgo desktop problems---

Good luck!

Registered: Apr 2001
Location: California
Posts: 27

Before performing a hard reset, try reinstalling AvantGo. The has fixed most of my problems.

Registered: Mar 2001
Location: Minneapolis, MN
Posts: 7

I did reinstall Avantgo and my problems disappeared. I get so panicked when things don't work anymore. Thanks for the help!

Sue