Registered: Feb 2000
Location:
Posts: 68

Gees, I'm bummed! I got a Presenter-to-go module a couple weeks ago in anticipation of a presentation on Thursday (tomorrow). I had attached it to various monitors and devices and showed people the tutorial demo - they all thought it was cool!

So, I've been working on my presentation. Yesterday I synced it to my Visor Deluxe, and began to work on presentation timings. To improve things, I'd make some modifications on my pc, delete the version on my PDA, and resync, repeating the process.

Naturally, just when I was finished with the content, my Presenter began corrupting the video image. It's not reproducible all the time, as I can sometimes get a few good screens before bits from previous screens begin to work their way in. Sometimes, even upon attaching a monitor, the Margi welcome screen is corrupt. Obviously, my module needs some help.

I'm waiting for Margi to get back to me (email, and phone). In the meantime, anyone else who has one of the modules have this behavior? And if you got around it, how?

To be more specific, the screen corruption appears to occur as the next image is being processed. I can see garbage painting the screen from top towards the bottom. I see artifacts of all the even pages on some slides, and all odd pages on another slide (obviously, they have two memory regions, and flip between them). I guess in technical terms, my corruption looks like a stray C/C++ pointer that is writing to something that it doesn't own.

Andrew

Registered: Feb 2000
Location:
Posts: 68

Well, I'm not bummed anymore! A Margi engineer returned my phone call. I described the problem, and they seemed very interested. Due to my proximity (20 miles) to their office, I offered to drive over and show it to them.

While in their office, I met a few of their engineers. I connected my VDx to one of their projectors, and we saw the corruption. They brought in a few other cards, and we were swapping back and forth with some interesting results. We couldn't get it to fail with one of theirs, but could with mine. Near the end, another engineer walked in, and mine wouldn't fail. heh. I described the issues again. He said it sounded like a bad "blitter chip".

They were most kind enough to exchange it. Apparently they are going to run overnight tests on mine in order to determine how and why it failed.

So, I'm happy. Cool company, nice folks!

Andrew

Registered: Dec 1999
Location:
Posts: 88

Agree with you about the company. We have quite a few PtG units where I am employed. Fortunately we have had no major problems with any of them. When a user did have a problem and sought help from Margi, the response was rapid and helpful.

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D. Watkins
Please rescue a Greyhound

Registered: Mar 2000
Location: NC, Indiana
Posts: 465

Gasp! I wish all the companies were that good with support!

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-Vincent