Registered: Mar 2000
Location:
Posts: 2

I've taken a look through the archives here and called tech support at handspring all to no avail. I am hoping someone can help cause I'd really like to keep my Visor!

I am trying to sync my Visor with a G4 Mac using OS 9. I have uninstalled Palm pac 2.5 that came with OS 9 and have installed only the Visor version 2.1 of Palm Desktop.

I am consistently getting an error #4100 when trying to sync any program.Example the log's error message:

Date Book could not create the Palm Desktop file �User Data�.
Date Book synchronization failed
"Date Book" failed (error = #4100)

handspring wasn't able to be helpful; I hope that the collective wisdom here will turn up someone with a good idea...or any idea!

Thanks!

Registered: Apr 2000
Location: Noo Yawk
Posts: 13

Wish I could be of help, but am currently researching why I have similar woes. Just so you know you are not entirely alone out here in Macland. I "deleted" MacPac 2.5 and installed visor 2.1 -- is there a way to "uninstall" MacPac on a Mac?

iMac G3 keeps giving me message about serial port in use by another extension. Then it freezes and crashes.
I've had to disable hotsync extensions in Conflict Catcher to keep my iMac merely running. consequently i am not able to hotsync either.

Wonder if AOL is culprit or if I need to delve further into my Hotsync manager setup.

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Registered: Mar 2000
Location: McLean, VA USA
Posts: 216

vsurfer,

Don't know if this helps since I am a PC user (although I do have an old Quardra 800 to play with), but I had the same error concerning the serial port when I first got my Visor. I checked everything on the computer including uninstalling/re-installing the desktop software and nothing helped. I did a couple of soft resets to no avail. I finally gave up and did a hard reset and the problem went away.

Registered: Mar 2000
Location:
Posts: 2

Though I do not consider my problem definitively solved, I do want to report that I am now syncing fine. What I did to get here has too large an element of mojo/black magic/shotgun approach to give confidence that I know what went wrong and could prevent its reappearance. I am still pursuing it but what I have to date may help others.

Quick try solution: look for Hotsync memory in the extensions manager and if it is off turn it on. Making only this change eliminates one version of the 4100 error. (I am not sure that this is a general 4100 solution because the error message I eliminated was slightly different from the one that originally prevented my syncing.) But I would try checking this first. (Let us know if it helps you.)

If that does not do it:
My shotgun approach: 1) Hard reboot of the visor, 2) uninstall, using the OS9 Palm installer, the palm 2.5 version of macpac that comes on the OS9 CD (select uninstall where the default popup menu choice is "easy install"), 3) uninstall using Visor�s CD, the 2.1 version of macpac that comes with the visor 4) search for all instances of hotsync or palm and trash them, 5) wander through the extensions list looking for strays and zap any you find that are obviously associated with palm/visor.6) In the extensions manager choose OS9 base (turns off all 3rd party and not a few apple extensions). 7) Reboot. 8) Install the Visor version of MacPac, 2.1. 9) Sync immediately after boot to confirm sync, 10) load in any data that you might have held out of this process.

Visor Tech did get back to me with a recommendation which may help others with a similar problem(and it has overlaps with my solution) This is the new solution from their updated database: 1) Double memory, palm desktop, hotsync mangager, conduit manager, and serial port manager 2) uninstall palm then search for all palm, eliminate & finally reinstall palm (I talked to them about also uninstalling 2.5 from OS9 and am under the impression that they will recommend that as well for OS9 users.

Good luck all, John