Registered: Aug 2000
Location:
Posts: 21

problems with hot-syncing

I have been unable to hot-sync my Deluxe for about 2 months now. It displays the message "Connection could not be established. Please check your setup and try again" after I sit it in the cradle. The connections are all intact and I tried to hot-sync on another computer and it didn't work: ie, probably the Deluxe itself. I am not sure if I might have deleted some vital piece of software on accident. Does anyone know the essential software (and names of them) necessary for hot-syncing? also, it so, could you attach them to your message?
thanks so much!

Registered: Feb 2001
Location: Them Twin Cities
Posts: 1758

Well, you're not about to delete the files necessary for hotsyncing on a vdx, they're in ROM and you can't...

1) I would try a soft reset (just hit the reset button) and then sync... and if that doesn't help, try a warm reset (hit reset while holding down the "up" button. Do a soft reset afterwards, as sitting in "warm reset mode" is screwy for a visor) and a sync.

...if neither works...:

2) It is also possible that the problem is, in fact, with the software. Backup your files, uninstall the desktop, reinstall the latest rev from Handspring.com, and then try step 1 with the new software.

...if it still doesn't work, you're 95% likely to have a hardware problem. The only know to know for sure is to do a hard reset (hit reset while holding down the power button) and sync with a freshly installed desktop. Of course, all the data on your visor will be toasted unless you have a backup module. If it's hardware, start calling HS (even if you're out of warranty) and get them to replace it.

have fun. Good luck!

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Registered: Aug 2000
Location:
Posts: 21

new problem!

Thanks for the input: I did a soft-reset and, ta-da!, it hot-synced. however, it hot-synced x2, and now won't work again, despite soft and warm-reseting the Deluxe. does that indicate anything to you as to whether this is a software vs hardware problem? thanks a lot.

Registered: Feb 2001
Location: Them Twin Cities
Posts: 1758

Re: new problem!

quote:

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Originally posted by dlieuwen
Thanks for the input: I did a soft-reset and, ta-da!, it hot-synced. however, it hot-synced x2, and now won't work again, despite soft and warm-reseting the Deluxe. does that indicate anything to you as to whether this is a software vs hardware problem? thanks a lot.

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