Registered: Jan 2000
Location:
Posts: 3

I am yet another distraught customer.
I am an IT purchaser and recommender here at UC Davis. I called support for my Deluxe and was on hold from 330pm unitl 511pm when I was diconnected.

One unhappy customer is worth 20 happy customers and the varies with regards to who the unhappy customer is.

When i buy a product I am expecting a complete product. I ahve the hardware and software...the documentation...etc...but I have yet to get support. Any support would be nice...even bad support..but I ahve gotten no support.

I really like the product and see future in it as a complete product. Microsoft made it big because it listened to its customers. It always listened and it gave us what we asked for. This seems to be a good rule in successful business. Lets see some from HS.

David Lock
530-757-3374
[email protected]

PS: Pick a few evangilists out in the HS community...feed us the information and empower us. We will help support the product for you if you can not do it properly yourself. Apple proved you can go FAR by giving away a few shirts to the propeller heads.

Registered: Jan 2000
Location:
Posts: 2

Your job in the educational system should allow you to spend as much time on hold as you need. Get back to work and figure out how the Visor works on your own time.

Registered: Sep 1999
Location: Texan in Calgary for a while
Posts: 1361

This message was cross-posted to the Shipping forum. Post any replies there.

Do not cross-post messages to multiple forums.

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James Hromadka
VisorCentral.com
Personal Website: http://www.Hromadka.com