Registered: Mar 2000
Location: Rochester
Posts: 5

I installed Avantgo a week ago. It worked fairly well until about two days ago. Avantgo would crash on me when I was trying to read a story and I would get this error message "Fatal Error: ScrDriverNew.c, Line:500, Invalid Params." It happens if I try to scroll up or down. But, I have to be reading a story to get it to happen. These are the other apps I have installed:
Accu4Pilot, Graffiti, libmal, Mobile Link, Palm Print, and Runtime. Has anyone else experienced problems w/ Avantgo ??? Any advice? Thx

Registered: Nov 1999
Location: Redwood City, CA USA
Posts: 162

Same thing happened to me yesterday. I was scrolling down to read a story and I received a fatal error message (I think it was the same one, although I didn't make a note of it). The message had a button to tap for a reset. I tapped it, but the screen came back with a dark streak in the middle. I then performed a soft reset, adjusted the contrasted (which was way right) and all was back to normal.

I did read that there is an AvantGo upgrade. I know that I have version 3.1 Build 152, while PDAEnvy has 3.2 Build 152. I don't know if it is related, but here is the other thread.
http://discussion.visorcentral.com/...TML/000519.html

Registered: Feb 2000
Location: NY, USA
Posts: 19

same thing happened with my visor....i think it might be the prob with visor's rom..so im getting mine exchanged

Registered: Nov 1999
Location: bright side of the moon.
Posts: 996

quote:

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Originally posted by PyroJoe56:
same thing happened with my visor....i think it might be the prob with visor's rom..so im getting mine exchanged

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Registered: Mar 2000
Location: Rochester
Posts: 5

I have attempted to reinstall the Avantgo software several times. Doing so after both soft and hard resets. Plus, leaving nothing else on my Visor except the Avantgo client. I even deleted all the news stories and re-downloaded them. My primary culprits were ZDNet, PC World, and Business Week Online. I've only used the default Avantgo Channels, not setting up the custom channels. Any more Advice? Thx.

Registered: Nov 1999
Location: bright side of the moon.
Posts: 996

wow, and you're still getting that error message eh? hmm..i'm stumped. re-installing the AvantGo software cleared up this problem for me and it hasn't happened since!

if i think of something i'll let you know!

Registered: Sep 1999
Location: Geneseo NY
Posts: 34

I had the same problem. Deleted all pages in the Online Cache Manager as well as those pages in the Forms Manager. I can't see how that would be different from deleting and reinstalling, but it worked for me.

Registered: Nov 1999
Location: bright side of the moon.
Posts: 996

ok, i'm a believer.

i re-installed AvantGo last friday (as explained above) and thought the problem went away.
As a matter of fact, i could view the pages that didn't work the first time AFTER re-installing avantgo!!
today i hotsynced at work and came home to read the news on the visor and ... the same error came up ...scrdrivernew.c blah blah..etc.

i've emailed avantgo on their site (i suggest everyone else with this problem do the same as it seems a little too widespread to be a small case). if you click on 'help' it'll get you to a form page where you can describe the problem.

Interesting note: the error only occurs for me whenever an image is contained in the text. ie: the Innogear Q/A article on the Visorcentral channel...
Error doesn't occur if the page is all text.

i'm sure it's an avantgo syncing problem. it's odd that it would start all of a sudden like this and only occur when viewing articles in avantgo. i'd put money down on it not being a visor problem.

Registered: Mar 2000
Location:
Posts: 2

Definitely not an isolated problem. I'm getting fatal errors as well. I've uninstalled avantgo all together. I tried deleting all channels but even then I get fatal error when I tap on avantgo.

I'm not going to reinstall until avantgo or somebody figures this out

Registered: Jan 2000
Location:
Posts: 29

Here is AvantGo's response to the same question/issue:


Thanks for using AvantGo.com!

Thank you for taking the time to write to AvantGo Support. We are sorry
for the delayed response. Due to mail delivery problems we could not
receive or respond to our support emails. The problem was due to an image
roll out on our server. All has been corrected on our side. To resolve
your issue please do the following two things.

1)Log into your account via our website. Click on blue tab account-> Click
on account settings. Click on Clear Cache. 2)On your Palm device Go to
Mobile Link. Hit the Menu button below the Application button. Choose
Reset the connection.

Sync your device. Again, we apologize for the delay. Contact us if you
experience any problems. Thanks.

Best Regards,
AvantGo Support

========

My original eMail to AvantGO:


>The sync appears to go normally, but when reading my channels, I get the
>following error:
>
>ScrDriverNew.c,Line:500,Invalid Params
>
>This then requires a soft reset and when the reset is complete the
>contrast has been reset to max. I never can read the channel.


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Penguins and Palms

v

Registered: Feb 2000
Location: Chicago, IL, USA
Posts: 57

V -


Thanks for the info.

Did AvantGO work for you after you cleared the cache???

Registered: Nov 1999
Location: bright side of the moon.
Posts: 996

so far, that works!

Registered: Jan 2000
Location:
Posts: 29

Yes, the above AvantGo Fix has worked for me.



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Penguins and Palms

v