Registered: Dec 2001
Location:
Posts: 8

SO upset @ Yada Yada

I am SO angry!

I ordered my Minstrel and 6 months prepaid service on SATURDAY 12/1.
Was waiting in utter glee for it to come, nearly tackled the deliveryman......
Received it this evening aout 7:00p est, December 5th....
Installed the software and was ready to go....

What's this? registration failed? I decide call the 800 #.....

"Thank you for calling YadaYada. As of December 5th and 6th, all modems will be disconnected from the service and the service will be discontinued..."

WHAT?????

I never used it .....Why did they even send it and what about my $200+????????????

I'm heartbroken...looking so forward to being wireless...

Registered: Sep 2000
Location: Utah
Posts: 78

[begin empathy] Ouch! Talk about getting the shaft. Bummer. I feel for you [end empathy]

Joe

Registered: May 2000
Location: St. Paul, MN
Posts: 1429

I hoep they refund you fully. You totally deserve that...

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-miradu

Registered: Sep 2000
Location: Utah
Posts: 78

Your refund should include all shipping charges.

Registered: Dec 2001
Location:
Posts: 8

My only option...

Called YadaYada (800YadaYada).....was told that since they don't have access to some of thier billing computers anymore, that they can't issue the refund. Was advised to call my credit card co and dispute the charge.......

Basically the higher-ups decided that the economy was too bad to continue a stand alone "luxury" service, and they didn't have enough current subscribers to justify it.

If that goes smoothly, in essence I would have gottem my Minstrel S for free and I've already decided to go to AT & T....(no contract!)

Registered: Oct 1999
Location: Chicago, IL
Posts: 276

I forget his name, but that one guy who I almost always get on the phone... Eric I think it was.

Did he bring the "billing computer" home so he check his email now from home?

Personally, I talked to a lot of reps today. They all say it takes 2 - 5 days to disconnect all accounts. So we were given a total of 2 days and *poof* no service. Don't you think any company who had a splitting hair of respect for their paying customers would have given a week or two weeks notice. Hell, I at least had 1 week before Northpoint shut me off.

I also think this company and all these other resellers are either making it or severly breaking it. YY gave out free modems. And they got hammered. This one idiot who worked there at one time tried convincing me that they had 3 million orders. I laughed so hard. 3 million orders, and look at the level of business they are doing now. Well, that's like the Enron of resellers. So, this YY gave out free modems only to have their small profits strung out over 1 year. They charged $39.00 and Verizon was probably charging them close to $20 or so an account. But then they needed to have AT&T accounts to cover their asses in roaming fees. So let's just say their cost out of pocket was somewhere in the mid twenties. (Tonight I was told by a rep that Verizon doesn't even give discounts to employees for CDPD) So 12 months times $15 (max estimate) a month times 3 million subscribers = $540,000,000.

Oh so now it makes sense... YY quit so they can do their own proprietary version of Ricochet. Hmm, maybe I shouldn't sign up so quick with someone else...

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