Registered: Mar 2002
Location:
Posts: 4

“WARNING: The Visor Phone and Treo are unable to navigate some touch tone menu system

I am so mad right now This is the comment I sent to HandSpring today.

quote:
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I am very upset with the limitations of the visor phone. Specifically the in ability to navigate some 800# touch tone menu systems. I have tried the solutions offered on the web site but they don't work. I have spent way too much time on hold talking to Voice stream and Handspring technical support. I have been told that there is nothing to be done that it is a limitation of the phone. Since it is not receiving a signal that indicates that the call is connected the dialing screen never close making it impossible to use the dial pad to navigate the voice prompts. This means that my phone is useless when I need to call certain #s. I have asked if the programming on the phone can be upgrade to force a connection but I was told "NO" I asked can the Kensington Phone Keypad be used to connect to these #s I was told that it probably wouldn't work. So what am I to do? I wouldn’t have gone with the Visor phone if I had known that it can’t work with some touch tone menu systems. I think that you should post a warning on your web site so people can see it before they buy it.

"WARNING: The visor phone is unable to navigate some touch tone menu systems"

It is a known issue and should not be kept from customers making a buying decision.
I intended to post this comment in a public discussion board.

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Here is a link to the tech support page with the solutions that don't work
How do I navigate touch tone menus

And the TREO has problems too!

Treo 180 behave as if a call is not active when I'm connected to certain toll-free (1-800 or 1-888) numbers?