Registered: Nov 1999
Location: Burke, VA, USA
Posts: 8

My Prism has developed cracks at the top of the unit. Both are in the back half of the case. One is at the edge of the Springboard slot, running from the slot toward the front of the unit. The other arcs along the top of the case right over one of the screws. They're very thin cracks and don't affect the functioning of the Prism, but I'm disappointed.

Son of a gun, now that I look at the Springboard slot closely I notice more cracks! There is one along the top edge of the the stylus slot, and another tiny one on the opposite side of the Springboard slot from there.

Has anyone else seen any cracks in their Prism?

Laura, bummed

Registered: Feb 2000
Location:
Posts: 1571

What have u been doing?

What have you been doing with the Visor Prism for you to be getting cracks already?

Registered: Nov 1999
Location: San Diego, CA
Posts: 153

Mold marks?

I think what you are looking at are marks from the molds used for making the plastic cases or "flash". I see one at the top - a straight line from edge of the springboard slot to the front of the case. I doubt you can get the point of a knife in there though. I won't be the one to test it.

Registered: Oct 1999
Location: Baltimore MD, USA
Posts: 717

I agree with dtplink, I thing those are mold lines. They are on mine as well.

I find it highly unlikely that the three of us would get cracks in precisely the same place.

Registered: Sep 1999
Location: San Francisco, CA
Posts: 431

I've looked at these "cracks" on my Prism. They are just mold lines... There is no problem here.

Registered: Nov 1999
Location: Boston, MA, USA
Posts: 90

Deja Vu

Has anyone got an Apple G4 Cube and been reading the rants there about 'cracks'.... Could this be the same thing...??
I think some colors show the mold lines more than others.
Of course it is possible that everyone gets cracks in the same place if there's a structural weakness in the design, but mold lines are also a likely answer....

Registered: Dec 1999
Location: Kuala Lumpur
Posts: 247

I see them too - over the top right of my Springboard slot and near the edge of my stylus silo.

Had a look at them using a magnifying glass - definitely molding lines.

__________________
Tan Kit Hoong,
Star Publications (M) Ltd
<img src="http://thestar.com.my/tech/images/thestar_140x45.gif">

Registered: Sep 1999
Location: San Francisco, CA
Posts: 431

fubar,

These are not cracks -- they are mold lines...

Registered: Sep 2000
Location:
Posts: 39

definately mold lines, from the injection molding. just like the g4 cube.

Registered: Nov 1999
Location: Boston, MA, USA
Posts: 90

quote:

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Originally posted by kalahari
fubar,

These are not cracks -- they are mold lines...

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kalahari,

Exactly the point I was making...
The same thing happened with the Cube though... someone said 'crack' and everyone who didn't understand how pastic casings are made jumped on the bandwagon... That story made national news even though there were no cracks...!

__________________
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how did it all go so wrong?
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Registered: Jul 2000
Location: Southern California, USA
Posts: 41

I have one that's definitely a crack. It's on the back, and it goes halfway around the right-hand screw and up. Don't tell me it's not a crack--I know a crack when I see one.

__________________
<img src="http://www.handspring.com/products/visorprism/images/PrsmLgPct02.jpg" align="left" width="115" height="115">Brent Dax
[email protected]

Visor Prism, USB recharging cradle, Win2K
I wish I could post from AvantGo...

<B><-- Cobalt Blue is really cool!</B>

Registered: Oct 2000
Location: Aberdeen, SD
Posts: 2531

quote:

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Originally posted by Brent Dax
Don't tell me it's not a crack--I know a crack when I see one.

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Ok, it's a crack. Tell Handspring about it. If it's not something you did have them send you a replacement. It doesn't seem to be a major problem with the prism but you shouldn't have to use a cracked unit, either. Make sure they send you a good, solid unit.

__________________
-Joshua
Abortion: Darwinism at its finest.

Registered: Nov 2000
Location:
Posts: 5

I'm cracked, too

I too have a crack around the right screw hole on the back of the Prism. I called Customer Support and they placed a replacement order ASAP. The only issue is that with the popularity of the new units they arein backorder. They were very good about replacing the unit.

Registered: Jan 2001
Location:
Posts: 23

Re: I'm cracked, too

quote:

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Originally posted by JBerneck
I too have a crack around the right screw hole on the back of the Prism. I called Customer Support and they placed a replacement order ASAP. The only issue is that with the popularity of the new units they arein backorder. They were very good about replacing the unit.

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