Registered: Apr 2001
Location: Prison
Posts: 421

Hi, I have been the owner of a Palm III for over a year, and the time has come for a new handheld. I've been more than pleased with Palm's customer support, but I like Handspring's idea of the springboard module. However, after doing some market research, I've heard nightmares about Handspring's support team. Here's a small list:

�The screen seemed by most to be easily scratchable (something I don't care about, I have WriteRIGHT)
�The case was of poor construction and of poor quality.
�The screen was cheap
�Handspring refused to send replacements they had promised earlier.
�Handspring would not return defective models
�Handspring messed up the shipping and would not pay for the difference in shipping costs.
�Handspring's support team is simply "college kids waiting for their next smoking break"

these complaints I've read all over the internet more than once. While I do not plan on buying from Handspring.com, I am wondering if any Visor owners have had trouble with Handspring like this.

Thanks,
~bblue

__________________
<b><font size=1 color=teal>"Sorry about the whole thing about losing your life savings, but that Palmpilot is property of Enron, so please give it back"

Registered: Jan 2001
Location: Seattle, Washington
Posts: 293

from my experience, Handspring never refused to send a replacement

__________________
Have A Good Day!
I Love My Prism!

Registered: Jan 2001
Location:
Posts: 13

i've had no such probs with handspring returns--on the contrary, i've been quite impressed with fast replacement.

Registered: Apr 2001
Location: Prison
Posts: 421

Well, it's been sounding good, so I placed an order for a blue visor deluxe, and a Targus keyboard. I'll see how it goes.

__________________
<b><font size=1 color=teal>"Sorry about the whole thing about losing your life savings, but that Palmpilot is property of Enron, so please give it back"

Registered: Feb 2001
Location: Atlantic Rim
Posts: 570

Sent it Back

I am currently on my third VDX (Ice). Every glitch I have encountered has led to a cheerfully replaced unit. Of course, that probably says something about the products overall quality too.

The original unit I bought used off of Ebay at CHristmad is so long gone now that I get a real kick out of it.

Registered: Feb 2001
Location: Greenville, SC
Posts: 172

Yep, Handspring speedily replaced my Prism whose screen had gone black, even though it was used and I had purchased from someone on eBay! When my Dad said my sister, (the soon-to-be doctor) wanted a PDA, I insisted on getting a Visor Deluxe!

__________________
"Life is what you experience between racing games"
Galley

Registered: Apr 2001
Location: Prison
Posts: 421

RE:

that's good, because eBay's where I'm getting it from! ha!

__________________
<b><font size=1 color=teal>"Sorry about the whole thing about losing your life savings, but that Palmpilot is property of Enron, so please give it back"