Registered: Oct 1999
Location: richmond, va, usa
Posts: 46

I received a call on Friday from Handspring CS to verify my CC information. After discovering that I had a couple of numbers switched, I was assured that my Visor would be ready to ship within a week.

Has anyone else received a call from Customer Service in the last week or so? How long after the call did you receive your Visor? Just curious, and anxious!

G. Harper
Owner: 1 Graphite Visor
Future owner: 1 Ice VD.

Registered: Nov 1999
Location: Utah
Posts: 44

I was anxious about the accuracy of my web order so I sent several messages to CS to verify the shipping address and CC info., which went unanswered. I wanted someone there to call me to verify the CC info. and tell me the order was still on schedule.
Finally, I sent a message to Donna D. who responded the next day. She said that, if the information in my e-mail confirmation is correct, then it is correct in their system. This doesn't tell me if the CC info. is correct.

Registered: Oct 1999
Location: Baltimore MD, USA
Posts: 717

wgHarper, I too received a call on Friday from Handspring CS. I had two orders pending. I got the serial cradle yesterday (Monday), but I'm still waiting for the Visor proper. We will see if it is here by the end of the week.

Registered: Nov 1999
Location:
Posts: 14

i just receive an-e-mail from handspring ask me to call 1800 becuase there is some error with my credit card, BUT, i have already receive my visor, and i'm suppose to have one other waiting on the dock........