Registered: Oct 1999
Location:
Posts: 54

We all want HS to get its act together, and the best way to do that is to let them know how we feel directly. Unfortunately, they don't seem to be answering their phones...

so e-mail them.
http://www.handspring.com/form_customercare.html

There is no excuse for this CONTINUED lack of foresight and competence.

Registered: Sep 1999
Location: Hong Kong
Posts: 200

Sorry, all HS staff are now attending PalmSource� 99.

Try to send your email during weeks without computer show.

Registered: Sep 1999
Location:
Posts: 10

I sent mine.

Registered: Oct 1999
Location:
Posts: 187

You are much better off sending an email directly to marketing. "Customer Care" is a title that is being used by people in the same company as the phone bank. So I'm not too sure that sending them anything will send a message to HS. I got a reply back from my email in 17 minutes. I'm still waiting for an answer from the "Customer Care" form.

Registered: Sep 1999
Location: Hong Kong
Posts: 200

OK, seriously. I can't believe HS don't know what is going on.

I think it's time for THEM to make a statement. But not the sorry bla bla bla improve bla bla bla type.

They must have a huge email base, just send all an bulk email and explain. Attac is the best defence.

Registered: Sep 1999
Location:
Posts: 106

In some respects I feel sorry for Handspring. I would not like to be in their shoes right now. I hope the get their act together..and soon They seemed to have developed a great product but simply cannot implement it. Nevertheless, most everything they have promised from a service/delivery standpoint has not materialized. Upon entering the over-the-counter retail market in 2000 they may find they are facing a whole other set of issues when they deal with the Circuit City and Fry's of the world. These chains will not enjoy acting as Handspring's mouthpiece when it comes to poor customer service and product shortages. The small number of forum members represented here will not make an impact on Handspring. If Handspring is to succeed, it will do so by selling to the average business-type consumer. ..not us 'got to have it now geeks'. While I'm sure it is not an intentional approach to business, Handspring can afford to let us 'stew' and trounce off to another COMDEX.

Perhaps we start contacting the springboard manufacturers. Handspring's reputation directly impacts their bottom line. You can bet they too monitor this forum. Let them know we are not happy with their business partner. Let them know that we hope their introduction into the springboard market is smoother and more professional than their counterparts. Ask them to ask Handspring "What gives?" If they start getting bombarded with dissatisfied Handspring customers you can bet they will bring pressure to bear. The survival of these Handspring 'niche' companies depend on it.