Registered: Feb 2000
Location: SW Virginia
Posts: 290

My two-week-old Prism passed away this Monday. A moment of silence please.

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The Prism was off, sitting in the cradle at my desk at work. I got out of my chair to do something, but then remembered my Prism and reached back to get it. As my hand touched the Prism there was a very strong static discharge. I do not know if it was off of the case or off of the screen, I would assume the screen. The Prism actually turned itself on from the shock, and displayed a "Fatal Error" dialog box. I soft reset the Prism. All the information still appeared to be there, but the digitizer did not work. No screen taps, no Graffiti. Did a firm reset, no change. Did a hard reset, no change. The replacement is due today or tomorrow.

I mention this, for others have had problems with static discharges causing their desktop computers to reboot. One needs to be careful, for the damage can be more severe.

Registered: Feb 2001
Location: Earth
Posts: 35

Get something metal or whatnot and ground yourself frequently, that's all I'm going to say.

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Registered: Feb 2000
Location: SW Virginia
Posts: 290

Its Alive !!!!

While waiting a week for my replacement Prism from Handspring, I put the dead Prism in my desk drawer and started using my old Deluxe. When the new Prism arrived, it was obviously a refurbished unit (a little ware on the case, and the serial number sticker is wrinkled). However it appeared dim to me. So I pulled my dead Prism to compare it. However I found that the battery was completely drained. After giving it a little charge so I could compare the two I found that it is now working fine. I'm going to test it further, but it now seams to be working fine.

Registered: Dec 2000
Location:
Posts: 384

Re: Its Alive !!!!

quote:

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Originally posted by potter
While waiting a week for my replacement Prism from Handspring,

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A week? I thought handspring are shipping their replace units overnight? When I first got my Platinum, I noticed that the up/down buttons were not working well. I called handspring about 3:00 pm, they were very helpful, and I got a replacement unit the next day. I'm very pleased with their customer service.

I glad to hear about the resurrection of your Prism.

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