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unable to hotsync :(


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Topic: unable to hotsync :(

ChocoLux
Member

Registered: Dec 2000
Location:
Posts: 8

I had a bad situation with my Visor Deluxe. I was playing a game (fire escape) and I was pushing all sorts of buttons which I guess the program wasn't prepared for and it had forces a hard rest on my visor.
So I thought I'd just hotsyc but it's not working.
It seems to be syncronizing and uploading everything fine, but then it says it's trying to do a cleanup and it causes a fatel exception, which intterupts the hotsync process, and ends up cancelling the whole hotsync process.

Did anyone experience such a thing and is there any way to revive my now usless visor.

Thanks.

__________________

My graphite Visor Deluxe is looking so sexy right now.

cl

04-02-2001 07:18 AM

yardie
Member

Registered: Feb 2000
Location:
Posts: 1571

Do THis

Do this to fix the problem. Hard Reset your Visor again. Then, delete the backup folder from your user name folder. This is usually found in:
C:/Palm/username/ or
C:/Program Files/Palm/user name or
C:/Program Files/handspring/user name

The backup folder have your downloaded software only. Deleting it will not affect your data in anyway. You will need to install your apps again though.

04-02-2001 05:33 PM

potter
Member

Registered: Feb 2000
Location: SW Virginia
Posts: 290

Re: Do THis

quote:
Originally posted by yardie
Do this to fix the problem. Hard Reset your Visor again. Then, delete the backup folder from your user name folder. This is usually found in:
C:/Palm/username/ or
C:/Program Files/Palm/user name or
C:/Program Files/handspring/user name

The backup folder have your downloaded software only. Deleting it will not affect your data in anyway. You will need to install your apps again though.

NO!!! do not do that. The backup directory contains, not only your downloaded software, but also all the data for any program you have which does not have an associated conduit.

04-02-2001 10:05 PM

yardie
Member

Registered: Feb 2000
Location:
Posts: 1571

Potter you are right

Potter you are right. he should just remove the back up folder and put it on his desktop instead of deleting it. In any case, his core data (address, memo etc) is not affected.

04-02-2001 10:10 PM

potter
Member

Registered: Feb 2000
Location: SW Virginia
Posts: 290

Sorry yardie

Yardie, sorry about the very terse, possibly rude, message. I just did not want ChocoLux to loose any information. So I want to get the word out quickly. However, I then had to leave before I could enter my fuller message.

04-03-2001 01:10 AM

potter
Member

Registered: Feb 2000
Location: SW Virginia
Posts: 290

quote:
Originally posted by ChocoLux
So I thought I'd just hotsyc but it's not working.
It seems to be syncronizing and uploading everything fine, but then it says it's trying to do a cleanup and it causes a fatel exception, which intterupts the hotsync process, and ends up cancelling the whole hotsync process.

I would not do a Hard-reset, except as a last resort.

You said that your device was saying that it was cleanup, and then it through a fatal exception. Question, what did the Hotsync log say? Another question, does your device seam to be fine, except for this exception when you Hotsync?

Any way, when the device is saying cleanup up, besides doing things like garbage collection and memory de-fragmenting, it is sending a special launch code to all the applications on your device indicating that the Hotsync just took place. Occasionally a poorly written program will not handle this launch code correctly, and will cause a fatal exception. So, the problem is finding this arrant application, and either replace or remove it. That however is a process of elimination. Deleting a program from the device, Hotsyncing, repeat until the fatal exception goes away. Probably want to start with the applications recently added, for they are the more likely culprits.

Question, do you have a flash module? Have you recently moved applications or data files to it? It could be possible that the arrant application is trying to update a file that is now on the flash module. If that is the case, then the solution is of course moving the application or file off of the flash module. Simple way to test if this is the case, Hotsync without a module in the Visor.

04-03-2001 01:45 AM

ChocoLux
Member

Registered: Dec 2000
Location:
Posts: 8

thanks!!

I wil try moving my folder and hotsyncing again.

Thanks for all the advice!!!
But do you know why I get the error? I hope that this is not a reoccuring thing. My visor was not completly full so I don't see why a cleanup/memory error could happen.

__________________

My graphite Visor Deluxe is looking so sexy right now.

cl

04-03-2001 09:11 PM

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