Registered: Sep 1999
Location: Ingleside, Tx
Posts: 68

Hi everyone. Well, I'm on
vacation and decided to retire
from posting for a while, but
after reading about the continuing
fiasco at HS, I decided to add
some more fuel to the fire.

Here's a bit of information for
all of you who have been charged
for a Visor when you either
ordered and then cancelled, or
only ordered a certain number of
things from HS and then received
more, i.e. ordered one Visor and
got two.

I've been reading all these posts
and I have yet to see anyone
mention Federal laws concerning
unsolicited mail.

You see, if ANYTHING arrives in
your mail box with your name on
it, but you did not order it, it's
a freebie. Don't believe me, go
to your local Post Office and ask
them.

If you ordered something and then
cancelled (and got a
confirmation), and the item still
comes, it's free.

Don't want to be charged on your
CC? Call them and dispute the
charge. Come to think of it, ask
them about unsolicited mail. They
know the law as well.

Seems to me many of you now have
free Visors.


Oh BTW, my Visor still has not
arrived (and I don't expect it
to).

Handspring has completely screwed
this whole thing up and while they
may have a nice product, their
ineptitude with marketing and
service may bring their whole
operation down.

[This message has been edited by Solo (edited 10-27-1999).]

Registered: Oct 1999
Location: Mililani, HI, USA
Posts: 256

Wow...I feel all warm and fuzzy now. Thanks for the info. Christmas morning came early for lots of folks this year.

Chris

Registered: Sep 1999
Location: Urbana IL
Posts: 144

As much as this may be the letter of the law, I don't recommend trying it. I was once shipped a piece of hardware that I didn't want, and I didn't want to pay the $15 shipping and insurance to send it back. I called up the company and told them that I was making it available to them "at my place of residence", and they basically told me to go #$% myself. I then called my CC company, and their line was that the money had already been transfered, and the only way I could dispute the charge was if I wasn't in possession of the product and the charge was still on my bill. The company refused to send a shipping label or a call tag, and that was that.

So much for the vaunted protections that credit cards are supposed to offer.

Registered: Oct 1999
Location: New York, New York, USA
Posts: 27

Another drawback to keeping the Visor and letting your credit card company fight the good fight is that it damages your credit report. This should be a major consideration in any decision to keep unwanted merchandise. The only case where the law really protects you is where you receive merchandise that was completely unsolicited.

Registered: Sep 1999
Location: Modesto, CA USA
Posts: 599

Also,

Visor's aren't being delivered in most cases by the Postal Service and UPS is not under the exact same rules as the Post Office.

What moral compass our we projecting here by advocating keeping a "freebie". In a left-handed warped way we are telling companies that it's OK if we keep your foul-up but don't foul-up are orders?

I'd bet that when the dust settles and somebody got a free one contacts Handspring and says hey...... then Handspring would probably throw them some sort of "kiss".

I know I'd sleep better at night knowing that did the right thing.

------------------
Richard