Registered: Oct 2000
Location: Richardson, TX
Posts: 59

Does anyone else have this problem?

I have a Prism, and in the upper left corner of the screen the is a white dot, about 1/4" in diameter. It looks like burn in, you use to see on old monitors. It won't go away. The Prism seems to work fine, but the dot is getting very annoying.

TIA.

Registered: Sep 2000
Location: Nazareth, PA
Posts: 99

Could be just a burnt out pixel.

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Registered: Jan 2000
Location: Twin Cities, MN
Posts: 1683

If it truly is 1/4", then it is not a pixel.

It also can't be burnt in, as that can only be done on a CRT screen...not on an LCD.

Is it on the touch screen plastic, or is it actually part of the LCD display?

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Registered: Oct 2000
Location: Richardson, TX
Posts: 59

It isn't on the display, it appears to be underneath the glass.

Registered: Dec 1999
Location:
Posts: 54

I'd say you have a bad lcd... mabie a leak or pinhole in the part that holds the "Liquid" in the Lcd display... better contact the seller for a replacement.

good luck

Registered: Oct 2000
Location: Richardson, TX
Posts: 59

I contacted Handspring and they are sending me a new Prism. Should be here in 3-5 business days.

Registered: Aug 2000
Location:
Posts: 33

you say they are sending you a "new" one? Be warned, you'll probably get a refurbished one, and it's a good chance it will have problems as well.

-nilbog