Registered: Jan 2000
Location:
Posts: 152

I have a Deluxe that has suddenly gone mad. When I touch the screen it may respond, but I do not know how it is going to respond.

I have tried soft and hard resets. Removing the battery. Opened it up and unplugged the screen, but nothing helps.

It usually does nothing when I tap, and when it does, it may make 3,4,5 different things without tuching the screen again.

Any ideas?

Registered: Feb 2001
Location: North Dakota
Posts: 11

Send it back

Call Handspring and get a replacement...I had some of the same problems. My new one (refurbished) is great.

Registered: Jul 2000
Location:
Posts: 3034

And you may want to leave out the part about "I even opened it up" when you talk to them.

Registered: Jan 2000
Location: Twin Cities, MN
Posts: 1683

I had the same problem too. It's dead. Get a replacement.

__________________
We're all naked if you turn us inside out.
-David Byrne

Registered: Jan 2000
Location:
Posts: 152

At first, HS offered to replace it, but their records show it was past the one year warranty period. I was impressed at how fats they first offered to replace it. We went through a couple of things, and then the gentleman said they would send me another one without me asking. That's good customer service.

Just got back from Best Buy with a new Platinum.

Registered: Jun 2000
Location: Sunnyvale, CA
Posts: 216

Mine too...

This started happening to my Deluxe about a week ago. Since my Deluxe is just under 11 months old, it is still under warantee. So I called Handspring Customer Service and they are sending a replacement. Should be here either the 3rd or 4th. I really like their policy of sending out the replacement first and paying for the return shipping on your bad unit.

Customer serivce seems to have improved. I just hope that the refurbished unit they send me works ok. I still see posts about Handspring sending refurbs out that have faults. Seems like they are not testing them very well. Keeping my fingers crossed.