Registered: Apr 2001
Location: Kuala Lumpur
Posts: 65

Sigh.. I was about to write rave reviews on my new Edge after using it without problems for 2 and a half weeks.

I was a bit shocked today to find that my screen (grafitti area) was cracked and the screen unusable, even though I had the cover on when my Edge was in my pocket. Strangely enough there were no dents or any bent parts in the cover to show how it could have cracked (a hard knock or something would have at least dented the cover or made a mark). So I'm guessing it was pressure, probably when I sat in the crowded train that cracked it.

I'm hoping that it can be repaired (screen isn't responsive) but the apps are working if I press the buttons (todo, memo etc.). I've heard a lot of great reviews about customer support from Handspring. If they can fix my Visor before the end of the week, hopefully at an acceptable cost, I would probably become a loyal Handpsing user. After just two weeks, it was my first PDA, and now I don't think I can do without one, now that I've used one. Sniff... I miss my Edge already.

Well anyways.. here's a lesson, that although the Edge looks solid with it's aluminium casing, you can still crack it by applying strong pressure at certain points. I'm not willing to test this theory, but it would seem the cover doesn't quite work like a strong protective shell, even though it looks like one.

Registered: Aug 2000
Location: Minneapolis, MN
Posts: 217

Handspring will replace the screen in the Deluxe for $85. Actually they send you a new/refurb unit and you send them your damaged one. Turn around time has been pretty quick in my experience.

__________________
Mike
I'd rather be upside down in my kayak than rightside up at my desk.

Registered: Oct 2000
Location: Aberdeen, SD
Posts: 2531

I believe it's $100 for the edge and prism. Everything else comes in at $85. Let us know for sure. Amazingly enough my edge is still going strong, even with a couple of sizeable dents and somehow managing to bend the device itself slightly so that the cover doesn't quite touch at the bottom. Sturdy little bugger.

__________________
-Joshua
Abortion: Darwinism at its finest.

Registered: Apr 2001
Location: Kuala Lumpur
Posts: 65

I might have found the Edge's Kryptonite

Well.. looking at my Edge.

No scratches
No Dents
Not bent (cover fits fine)

It was a shock for me when I opened it to find a few cracks on the grafitti area. It really does look tough, but somehow I found a way to crack it.

Going to the dealer today, will find out what happens (costs etc) within a day or two hopefully. Man.. I really hope it's not $100, times 3.8 for Malaysian Ringgit.. It's peanut butter sandwiches for me next month!