Registered: Apr 2000
Location:
Posts: 266

Help - No LED on first charge

Does anyone know if it takes a while for the LED to come on or what? I plugged it in for the first charge and no LED light has come on as indicated in the manual.

I'm begining to wonder if the DC adaptor is bad, as it's not even getting warm........and I triple checked that power is going to the outlet.

Also, does the USB cable have to be plugged into the USB port on the PC for charging?

Thanks!

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Ryan Clayton
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Last edited by rclayton on 01-05-2002 at 10:22 PM

Registered: Feb 2001
Location:
Posts: 447

I can tell you that you do not need to plug in the USB cradle into the USB port to charge. I was charging my Prism on vacation without a PC.

Registered: Apr 2001
Location: North Carolina
Posts: 27

Hey - I had the same problem with mine. I called Customer support and they told me to reset it and try again. That did the trick.

Registered: Apr 2000
Location:
Posts: 266

Well I just ran it back to the Franklin Covey store and switched it out for another.......

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Ryan Clayton
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Registered: Jun 2001
Location: Hampton Roads, VA
Posts: 56

quote:

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Originally posted by rclayton
Well I just ran it back to the Franklin Covey store and switched it out for another.......

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Registered: Apr 2000
Location:
Posts: 266

Sorry, you misunderstood....I switched it out for another Visor Edge. It turns out the first one was bad. When we took the 2nd one out of the box and put it on the charger the LED came on instantly.

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Ryan Clayton
www.girlandgeek.com
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Registered: Jun 2001
Location: Hampton Roads, VA
Posts: 56

quote:

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Originally posted by rclayton
Sorry, you misunderstood....I switched it out for another Visor Edge. It turns out the first one was bad. When we took the 2nd one out of the box and put it on the charger the LED came on instantly.

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Whoops... you're right. My bad. Sorry about that.

-chris