news | articles | reviews | software | modules | accessories | discussion | faq | mobile | store
VisorCentral.com >> Discussion >> Visor Related >> How To / Troubleshooting
Potential Cause for Battery Drain?

Post a New Thread | Post A Reply

  Last Thread   Next Thread
Author
Topic: Potential Cause for Battery Drain?    
MarkEagle
VisorCentral Staff

Registered: Dec 1999
Location: Connecticut USA
Posts: 2682

Post

I've read the numerous posts here regarding battery drain and just can't believe there can be so many "bad" Visors (from a hardware point of view) out there.

So I was wondering... since the Visor is never really "off" (it basically just goes to sleep and the processor is still "active"), can there possibly be applications that, if running when the power switch is turned off (or the auto-off kicks in), continue to drain the batteries? A processor-intensive app might(???) continue to run in this case. I've always made it a habit of returning to the application launcher screen before turning the unit off (I'm not running any 3rd party launcher). Maybe this is anal-retentive behavior, but, hey, it's my Visor...

Another culprit might be the .1 and .2 shortcuts which open the serial port (and turn on the battery "faucet"), keeping it open until a soft reset is done. It can be fairly easy to invoke one of these shortcuts and not even realize it when entering Graffiti quickly (I speak from experience). Perhaps those of you experiencing battery drain can try a soft reset before doing anything else and see if the problem goes away. There is a free utility program called ATool that has a lot of neat features, one of which is showing the status of the serial/IR port along with an option to close it.

Just a couple of cents worth of observation from someone who hasn't experienced any significant battery drain (other than that which occurs with USB sync's, especially with 500k of Avantgo channels)... keep the change!



------------------
MarkEagle - Ice is nice!

MarkEagle is offline Old Post 06-07-2000 03:02 AM
Click Here to See the Profile for MarkEagle Edit/Delete Message Reply w/Quote
Winchell
Member

Registered: Oct 1999
Location: Baltimore MD, USA
Posts: 717

Cool

I'm curious about this as well. I did notice that running a greyscale application like the "MahJonng" game does gobble up battery life.

I too have developed the habit of going to the home screen before powering down my Visor. I don't know if powering down while in a greyscale app increases the power drain, but why take the chance?

Winchell is offline Old Post 06-07-2000 02:27 PM
Click Here to See the Profile for Winchell Edit/Delete Message Reply w/Quote
declana
Member

Registered: Jan 2000
Location:
Posts: 31

Exclamation

I am one of the poor schmucks with a battery eater. the two replacements I have recieved have also been bad. I started the post on runtime to try to track this stuff down.

so far my actual time for my new batteries is less than 24 hours, and my runtime is showing almost 11 hours ON !!! the actual on time during this period was less than 10 minutes. I also did a soft reset after I changed the batteries.

i didnt realize a-tool had the ir / serial monitor until i read your post so I just installed it. Guess what? it shows my ports open BUT THE CLOSE BUTTON DOES NOT WORK.

perhaps this is the bug ? permanently open serials?

declana is offline Old Post 06-07-2000 03:11 PM
Click Here to See the Profile for declana Edit/Delete Message Reply w/Quote
xjx
Member

Registered: Dec 1999
Location: Atlanta, GA
Posts: 114

Cool

declana,

I don't know how Runtime get to know the visor is on or off, but from my experince the "on" time shown by it is rather correct. Now it seems that your visor is indeed on when you think it has been turned off. Although the possibility of a strange software eating battery silently exists, please make sure the power key and the four function keys are not pressed while in the case.

xjx is offline Old Post 06-07-2000 03:42 PM
Click Here to See the Profile for xjx Edit/Delete Message Reply w/Quote
mtn
Member

Registered: Oct 1999
Location: Beaverton, OR USA
Posts: 87

Post

Are there any apps/hacks that will monitor and log processor cycles? It may not be something to keep running all the time, but it seems it could assist in determining what is causing the drain. Of course, it would probably cause extensive processor usage itself, so maybe the whole idea is silly. What's that thing from physics, where the observation of an event affects the event itself? Is that the Heisenberg Uncertainty Principle? Ahh, it's been too long...

------------------
Mark N.

mtn is offline Old Post 06-07-2000 08:47 PM
Click Here to See the Profile for mtn Edit/Delete Message Reply w/Quote
Winchell
Member

Registered: Oct 1999
Location: Baltimore MD, USA
Posts: 717

Cool

quote:
Originally posted by declana:
so far my actual time for my new batteries is less than 24 hours, and my runtime is showing almost 11 hours ON !!! the actual on time during this period was less than 10 minutes. I also did a soft reset after I changed the batteries.

i didnt realize a-tool had the ir / serial monitor until i read your post so I just installed it. Guess what? it shows my ports open BUT THE CLOSE BUTTON DOES NOT WORK.

perhaps this is the bug ? permanently open serials?


You did do a soft reset? Phooey, that shoots down my theory on your problem.

One of the Palm FAQs at http://www.palmgear.com/faq/faq.cfm...=61&catID=3 mentions that the dot shortcut "dot-period-1" turns on a sort of debugging mode that opens the serial port, and will result in quote SERIOUS drain of batteries if left open unquote.

Winchell is offline Old Post 06-07-2000 09:04 PM
Click Here to See the Profile for Winchell Edit/Delete Message Reply w/Quote
MarkEagle
VisorCentral Staff

Registered: Dec 1999
Location: Connecticut USA
Posts: 2682

Post

quote:
Originally posted by declana:
it shows my ports open BUT THE CLOSE BUTTON DOES NOT WORK.


Ok... do you by any chance use a GoType or Stowaway and leave the driver enabled? I had trouble with the port being open and getting no response from the ATool Close button while my Stowaway driver was "on". I've since begun turning it off unless the keyboard is attached.

I had another problem after fooling around with some IR software as well. Unfortunately, I don't remember exactly what app I was playing with but it did in fact lock the serial/IR port the same way the keyboard driver did.

My one and only HARD reset came because I had inadvertently done the .1 shortcut and then tried a serial sync. Locked up solid. During a SOFT reset, a little black square (very small, and flashes if I remember correctly) appears in the upper left corner of the screen when this "special debug mode" is enabled... try another SOFT reset and look for it. If it's there (and hoping you have a full backup), I would recommend trying a HARD reset.

------------------
MarkEagle - Ice is nice!

[This message has been edited by MarkEagle (edited 06-07-2000).]

MarkEagle is offline Old Post 06-07-2000 11:31 PM
Click Here to See the Profile for MarkEagle Edit/Delete Message Reply w/Quote
declana
Member

Registered: Jan 2000
Location:
Posts: 31

Post

I did soft resets, I did hard resets, I stripped all programs off the pda except native apps, atool, and runtime. Still it eats batteries like bon-bons.

BUT:

I actually received a call from Handspring about my problem (in response to an email). They are pre-testing a new unit and shipping it to me. They did say that they monitor returns etc for trends in failures like batteries. Hopefully if there IS a battery drain problem, it has drawn some extra attention now.

[This message has been edited by declana (edited 06-07-2000).]

declana is offline Old Post 06-07-2000 11:42 PM
Click Here to See the Profile for declana Edit/Delete Message Reply w/Quote
dequardo
Member

Registered: Nov 1999
Location:
Posts: 341

Post

Unfortunately until you remove all hacks, etc. you are never going to get to the root of things. This has to be some 3rd party app as no one else in the last 9 months has had such a problem. It almost has to be
a-tool causing this.

I also use runtime and I highly doubt that's the cause).

dequardo is offline Old Post 06-08-2000 02:48 AM
Click Here to See the Profile for dequardo Edit/Delete Message Reply w/Quote
declana
Member

Registered: Jan 2000
Location:
Posts: 31

Post

ATool is not a hack, its a program like runtime. I installed it after runtime because I wanted to see the state of my serial ports. Usage / drainage has been uneffected by atool. See the "runtime users" discussion for the handspring response to all this.

declana is offline Old Post 06-08-2000 04:13 PM
Click Here to See the Profile for declana Edit/Delete Message Reply w/Quote
Svenski
Member

Registered: Dec 1999
Location:
Posts: 48

Question

I've had a similar problem off and on (so to speak). I use my Visor regularly, but sometimes my batteries will run down after a couple of days [worst two day, best 27 days]. Other times it's weeks. But basically I get about 10 - 11 hours of run time. I haven't found a pattern, but I wonder if it's a specific app? I don't run any hacks, either. Hmmmm.

------------------
What if your sole purpose in life is to serve as a warning to others?

Svenski is offline Old Post 06-08-2000 07:12 PM
Click Here to See the Profile for Svenski Edit/Delete Message Reply w/Quote
declana
Member

Registered: Jan 2000
Location:
Posts: 31

Post

quote:
Originally posted by Svenski:
I haven't found a pattern, but I wonder if it's a specific app? I don't run any hacks, either. Hmmmm.




I thought the same thing, because the V would work fine for a while then start binging. But have i stripped off all my third party apps except runtime and Atool and the Runtime program is still showing that I have usage during the off-hours (small differnce, but still binging, with beam turned off).

This bug seems independant of the apps.

declana is offline Old Post 06-08-2000 08:35 PM
Click Here to See the Profile for declana Edit/Delete Message Reply w/Quote
bregent
Member

Registered: Dec 1999
Location:
Posts: 170

Post

quote:
Originally posted by mtn:
What's that thing from physics, where the observation of an event affects the event itself? Is that the Heisenberg Uncertainty Principle? Ahh, it's been too long...



Yup, HUP.

bregent is offline Old Post 06-08-2000 09:40 PM
Click Here to See the Profile for bregent Edit/Delete Message Reply w/Quote
MarkEagle
VisorCentral Staff

Registered: Dec 1999
Location: Connecticut USA
Posts: 2682

Post

quote:
Originally posted by declana:
...the Runtime program is still showing that I have usage during the off-hours (small differnce, but still binging, with beam turned off).


If you utilize Floating Events in DateBook, the Visor "wakes" up at midnight in order to "roll" the events into the next day. This probably explains the "extra" usage reported by Runtime. Also, some sort of polling has to occur so the Visor can check for alarms, etc. I do not remember the frequency of this but I believe it occurs in "sleep" mode so I don't know if Runtime tracks that usage as well.

------------------
MarkEagle - Ice is nice!

MarkEagle is offline Old Post 06-08-2000 11:46 PM
Click Here to See the Profile for MarkEagle Edit/Delete Message Reply w/Quote
wlanders
Member

Registered: Mar 2000
Location: Winnipeg, MB, Canada
Posts: 4

Unhappy

I have experienced this battery drain problem as well. Unfortunately, like everyone else, I'm still looking for a solution. My problem started after I played a new game that I just received from a friend. Euchre was the game. Soon after I had trouble turning my Visor on and then of course it went completely dead and I replaced the batteries. I have done multiple soft resets and hard resets. I replaced the batteries on Monday evening and by Tuesday afternoon they were dead. I then replaced them on Tuesday evening and by Wednesday afternoon the Visor would not turn on. Has anyone else had the problem of the power button not turning the Visor on consistently? I hope someone from Handspring is noticing this problem and working on getting us a solution.

wlanders is offline Old Post 06-09-2000 05:47 AM
Click Here to See the Profile for wlanders Edit/Delete Message Reply w/Quote
Neuritis
Member

Registered: Dec 1999
Location:
Posts: 43

Post

I had this battery drain problem on the replacement VDx I was sent. After a few days of multiple batteries and soft and hard resets, I returned it. However, I had left it with no applications on it (after a hard reset) and it was still draining. Just my two cents worth. My new replacement has been working fine.

Neuritis is offline Old Post 06-09-2000 12:39 PM
Click Here to See the Profile for Neuritis Edit/Delete Message Reply w/Quote

Guest

Registered: Not Yet
Location:
Posts: N/A

Post

Another potential cause of battery drain is leaving the IR receiving option "on". I've had my IVDx since February, and one of the firt things I learned from VisorCentral is that, if you want any type of battery life, turn the IR receiver "off". I did so, and the battery has not been an issue.

On the topic of battery drain, watch out for those eyemodules. When it's plugged into the springboard slot, it's a sponge for battery power.

Old Post 06-09-2000 02:12 PM
Edit/Delete Message Reply w/Quote
declana
Member

Registered: Jan 2000
Location:
Posts: 31

Post

quote:
Originally posted by tdfellrath:
Another potential cause of battery drain is leaving the IR receiving option "on". I've had my IVDx since February, and one of the firt things I learned from VisorCentral is that, if you want any type of battery life, turn the IR receiver "off". I did so, and the battery has not been an issue.





This is EXACTLY the bug!
I have discussed this with at least four Handspring techs, because my drain has always been beam sensative.

The techs at HS SPECIFICALLY told me that the visor is designed to have the beam turned on at all times without battery drain. I quote: "if you are seeing drain when the beam is turned on then it is a hardware problem and the unit should be returned."

Please note: I stripped off all my apps, i dont have floating events, the case isnt pressing buttons, and I have only been using the damn thing to monitor runtime.

I can tell you this: with beam on, Runtime shows my visor is ON for 10 of 24 hours. If i turn beam off, Runtime shows my visor on for four minutes of 24 hours.

There is a beam bug. It eats batteries literally overnight. It is a hardware problem. If you see these instant battery drains you should return the unit.

If the new unit exhibits the same problems (like three of mine did) and customer service wont promise a new one (the ones they send are refurbished), try what I did: email the handspring exec team personally. They are pre-testing an out of the box unit and sending it next week. The first thing I am doing is turning the beam on and installing runtime. They get one more chance, then I buy a Palm Vx and never recommend Handspring again.

declana is offline Old Post 06-09-2000 03:19 PM
Click Here to See the Profile for declana Edit/Delete Message Reply w/Quote
All times are GMT. The time now is 08:01 PM. Post New Thread    Post A Reply
  Last Thread   Next Thread
[ Show a Printable Version | Email This Page to Someone! | Receive updates to this thread ]

Forum Jump:

Powered by: vBulletin Version 2.3.4
Copyright ©2000, 2001, Jelsoft Enterprises Limited.