Registered: Nov 1999
Location: thousand oaks, CA, USA
Posts: 42

i was playing the game "big two" on my
visor, when suddenly, it froze. but this
was no ordinary freeze. after soft then
hard resets, i have concluded my visor
is messed! it seems as though the visor
is not sensing any touch. could this be
a touch screen hardware failure?? please
help someone!!!

Registered: Nov 1999
Location: Hebron,CT USA
Posts: 14

Jim Check out the WARNING- DDS...Dead digitizer syndrome post in this section. I too have had this problem. Called CS on tuesday and they are shipping a replacement to me. This problem supposedly happens to Palms also.

Registered: Nov 1999
Location: thousand oaks, CA, USA
Posts: 42

a replacement? a new unit? do i have to mail back my old unit?

Registered: Nov 1999
Location: thousand oaks, CA, USA
Posts: 42

If i have to send back my old unit! what do i need to pay attention on? delivering??? i just hope that when i send back my old unit and doesn't get anything back...I got my visor only for few weeks, doesn't want this to happend!!!!! >_<

Registered: Nov 1999
Location: Hebron,CT USA
Posts: 14

They said that a replacement unit will be sent and then to send the defective unit back. I have a feeling the replacement will be just that from what I have read in other posts. Contact customer service first. use the toll free ordering number it will get you to tech support also. They will have you try a few fixes if they don't work they will tell you what to do.

Registered: Nov 1999
Location: thousand oaks, CA, USA
Posts: 42

thanx!!!! >_<

Registered: Dec 1999
Location:
Posts: 6

Maybe you can try take out the battery for a while. When the power in the cap. run out. then put the battery in Visor again.
Maybe it will work.(I meet the situation once)

Registered: Nov 1999
Location: thousand oaks, CA, USA
Posts: 42

it worked after i took out the batteries overnight! but now i got another problem which is my batteries is running out fast!!!!