Registered: Feb 2000
Location:
Posts: 10

I just had to do what I've read about... call Handspring because my Visor isn't working right.

The new one arrived a day after I called them (What great service!!) and I notice that the new (?) Visor's screen seems to have a plastic cover on it. Not one you can remove or anything, but when you press the screen, there is cover that you touch and then it touches the screen of the Visor.

My old Visor (bought in late Jan) doesn't have this. You touch the screen and you're touching the screen with nothing in between.

Does anyone have any info on this? Do the newer Visor's have this "cover"?

Thanks for your responses in advance.

Rick
Owner of a Big Bad Blue VDx

Registered: May 2000
Location: Melbourne,Victoria,Australia
Posts: 7

Hmmm.. what I want to know is does this new covering screen scratch more or less easily than the normal screens? Let us know.

Registered: Jan 2000
Location:
Posts: 105

I purchased a Visor in early January and it had the plastic covers, you could see it if you held it at an angle. This is so if the screen breaks all the pieces don't go everywhere. I believe most Palms also have these.

Registered: Jan 2000
Location:
Posts: 391

It's not a plastic cover, it's the touch-sensitive screen. The touch-screen is two sheets of resistive plastic stretched over a frame and separated by a small gap. It's possible that the earlier model had a smaller gap, or the gap was filled with a gel.

Registered: Jan 2000
Location:
Posts: 105

I learn something new everyday Always did wonder how the touch screen worked...

Registered: Feb 2000
Location:
Posts: 10

Thanks for the answers! I appreciate it.

Rick

Registered: Feb 2000
Location:
Posts: 8

Well, I personally think that Handsprings Customer service blows. Bought my VDX in Feb and the screen cracked last week, called them up and they said it would be $85 to fix it, The damn thing only fell 6" and the screen cracked. I told them that this was BS and that they must have some sort of problem with there screens if they are that easy to break... The CS Rep, goes on to tell me that they don't have alot of screen cracking problems... I told her that I found that funny since on there automated phone system the 2nd option was for broken screens.

Anyone else have any similar experiences?

Registered: Sep 1999
Location:
Posts: 95

DrWoo:

LCD screens are fragile just like glass.
Take a small sheet of glass and drop it from 6" onto a hard surface. Odds are it will break too.

Hate to say it, but you just got a bad bounce.

Registered: Feb 2000
Location:
Posts: 8

Hehe.. thats a good one. Personally I look at it from a different perspective. I bought a handheld device, not a glass unicorn. I expect a certain level of durability from this device. I would agree that I was probably just unlucky, but none the less I don't believe that I abused the product and that raises some concerns. Perhaps Visors need to have a big red sticker on the back that says "FRAGILE" just like glass unicorns have.

All said and done, I'm not angry at Handspring.

Registered: Oct 1999
Location: Baltimore MD, USA
Posts: 717

quote:

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Originally posted by DrWoo:
Perhaps Visors need to have a big red sticker on the back that says "FRAGILE" just like glass unicorns have.

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