Registered: Jan 2002
Location: Atlanta
Posts: 2

as stated, i recently dropped DataStream services from my account. well, it looks like they also dropped the data capabilities from my phone. with a 15 minute call to VoiceStream customer care i was back in business.

THANKS to all the earlier posts and websites on telling the VoiceStream techs to add DATA to the HLR. once i mentioned it, within 30 seconds, i was browsing the internet and connecting to my RAS box at work.

Registered: Oct 2001
Location:
Posts: 16

Congratulations!(From a VS user)

Finally we are getting somewhere. That's great for you Cingular users. Now we VS users should have something to go on. Does VS have anything other than "data services"? I'm trying customer service/tech support now to see if I can get any answer that makes a remote bit of sense. Hopefully we can get a fix for us soon!
Peace
Charles

Registered: Oct 2001
Location:
Posts: 16

HLR?

Mr Spock,
What is HLR?

Registered: Oct 2001
Location:
Posts: 16

No Luck

Just got off the phone with a VS rep. She didn't have a CLUE what was wrong with mine. She asked rediculous for information, (dial-up number, model no, etc) and told me my data capabilities were still turned on, that it must be something else. They've sent my information back to the engineering dept.
You wouldn't happen to have the cust. service rep's id number you talked to would you?
I'll keep trying..
Peace
Charles

Registered: Dec 2001
Location: Bay Area, Cali
Posts: 16

Erm. So let me get this straight. I use Cingular, and therefore need Network Access. When I called and asked a Customer Service Rep, I was told that "Data Connection" at $4.95 + $0.15/min was all that I could sign up for.

I'm a little confused.

Am I supposed to be asking for Data Connect, paying the $4.95/mo, and because I am dialing my own ISP, I don't get charged the $0.15/min? That would be super. Or is there a phantom "Network Access" service to sign up for that I have to keep on asking and begging different customer services reps for?

show me the light.

-adi

__________________
everything was beautiful and nobody hurt.

Registered: Nov 2001
Location: charleston,sc
Posts: 14

Network Access

Network Access (after painfull long resarch) is the access to the wireless web server for Cingular's wireless web. in order to surf the web you need access to a server. The cingular server is a wireless hub for its wireless phones surfing the web. the phone receives a signal from this hub it is always there (i.e. always on) this signal is actually a dial tone ( a receiver that is always off the hook). when you receive network access they enter your cellphone number into the hub and you receive the signal or dial tone. your access can expire for some odd reason. they are not use to people keeping network access for long periods of time. So they for get to reinstate you access when the network goes off-line from time to time. its there believe me. the customer service number I called was 1-800-331-0500. i am continuing to research this so hang in there.

Registered: Dec 2001
Location:
Posts: 16

The Light at the End of the Tunnell

THis is going to sound simplistic but this is exactly what happened.

I ,too, had been recieving that 1102 "no carrier" error. And didn't expect it to change. All of a sudden I wasn't able to place calls so I had to call VoiceStream tech support about what was going on. The guy told me there was indeed something wrong with my account and he RESET the whole thing, I mean he wiped out any info in my voicemail, password, and anything else involved with my account. That solved my voice issue. I then decided to try the whole Internet thing again and lo and behold it worked!

I suggest you ask them to reset your account and just start fresh. It worked for me. Maybe it'll work for you.

Registered: Oct 2001
Location:
Posts: 16

Re: The Light at the End of the Tunnell

quote:

---

Originally posted by bscblue
THis is going to sound simplistic but this is exactly what happened.

I ,too, had been recieving that 1102 "no carrier" error. And didn't expect it to change. All of a sudden I wasn't able to place calls so I had to call VoiceStream tech support about what was going on. The guy told me there was indeed something wrong with my account and he RESET the whole thing, I mean he wiped out any info in my voicemail, password, and anything else involved with my account. That solved my voice issue. I then decided to try the whole Internet thing again and lo and behold it worked!

I suggest you ask them to reset your account and just start fresh. It worked for me. Maybe it'll work for you.

---

Registered: Dec 2001
Location:
Posts: 16

Sorry Charles. I was hoping that it worked for someone else.

I thought that maybe I wouldn't use my connection that much but now that it works, I'm checking email all the time and getting directions for out of the way places. It's a hoot!

I also used it to settle a dispute between me and my friends about whether "irregardless" was a word (we were drunk as hell). Come to find out it IS a word but it's truly about as respected as NSync is respected for being a viable artistic group with real talent. LOLOL

Registered: Feb 2002
Location:
Posts: 1

Error message 0x1102

I've had the same problem--twice--and this time I e-mailed Voicestream's customer service because the tech staff whom I called didn't know what to do. The service is back online now, so I asked the (e-mail) tech support staff what they did. Here's the response:

"What I did is called a cancel location. This is just removing your
registration off of the local tower, and when you turn the phone on and off, this will re-register you. This is sort of like a re-boot of a computer. You can refer to this to technical support, and they should be able to assist you. If not, please email us again and we will be more than happy to help you out."

I really don't know if this worked, but I did get back online that same day. Hope it helps.

Ed

Registered: Feb 2002
Location: North Carolina
Posts: 14

I have Cingular, and I had these problems last fall too. In fact, I had just about every problem mentioned here- inability to access internet, phone acting funny upon returning from a trip, and sudden loss of ability to place phone calls.

First let me explain what I know about Cingular's network access. I have an option enabled on my account called Cingular Data. This option is only $2.99 a month, does not get charged $.15 a minute, and as far as I know doesn't "expire". This service does give you some kind of phone number for "data", but I don't use it, and I'm not sure that you can. At least, I've never been able to get a Cingular rep to explain to me what it's for. Anyway, all it does is enable you to use their network to access the internet via your own ISP. For instance, I use Prodigy, and when I dial up to them, Cingular treats it like a regular voice call (I have Unlimited Nights and Weekends and the data calls are treated that way).

OK, so here's what happened when I got my VP last fall:

I received it at the end of August, and quickly found out that I needed the Cingular Data option, not their entire Wireless Internet package. Things were cool at first, but I soon discovered that my VP had the annoying habit of turning itself off without warning, and frequently- multiple times a day. Not while I was placing calls, just when I was walking around the office. I wasn't even going in and out of dead spots. Handspring support suggested that I just have the phone replaced, which I did. This did not alleviate the problem.

Continuing to investigate the problem with both Handspring and Cingular, I was about to have the phone replaced again when one Handspring techie suggested I have Cingular replace my SIM card. I didn't really think this would help, but I did it anyway. This seemed to be a mistake at first, but later turned out to be essential.

My VP's original SIM card was an older 16K card. Cingular only issues 32K SIM cards now, so that's what I got as a replacement. When I put the new one in my phone, the phone would not work at all. If I took the SIM card out and put it in somebody else's phone, it would also not work. If I took that other person's SIM card and put it in my VP, it would work. So, the Cingular folks came to the conclusion (correctly) that the problem was on their end. They just couldn't figure out what the problem was.

After a few days of working on the problem, Cingular Tech Support finally decided to do the same thing that "bscblue" spoke of: a total reset of my account. That did the trick- now I was able to place calls, and hey, my phone seemed to stop shutting itself off all the time. That situation still seems to be OK, knock on wood.

However, at about this time I discovered I could not place data calls to Prodigy anymore. I was getting the same "1102 no carrier" error. Going on a hunch, I checked my Cingular account options online, and discovered I no longer had Cingular Data- despite the fact that it was on my printed bill. When I called customer service, the agent confirmed that I was being billed for Cingular Data, but also that it was not active. He also discovered that he couldn't reactivate it, nor could he remove it and then re-add it. Again, I got handed up to Cingular Tech Support, and although I never found out what they did, they did call me back to let me know it was active, and asked me to try it out and make sure it worked. It did.

So, I'll try and sum all this up for anyone reading this who may be experiencing odd problems with their VP and their phone service.

#1- When you get to the point where the customer service reps and/or techies are shrugging their shoulders, ask them to reset your account, and/or replace your SIM card with a 32K one (assuming yours is 16K. Unfortunately, I don't know how to tell the difference visually).

#2- If you're having problems accessing the internet, ask them to confirm that the service is indeed active. If they claim that it is, perhaps you can ask them to disable it and then reenable it.

#3- Although I haven't had to do it, it sounds like it'd be a good thing to remember the "cancel location" trick that forces your phone to re-sign on to the network when you power it off and then on again, as "edmcfp" described.

This stuff should be included as printed material in VisorPhone (and Treo) packaging. Or at least entered into an FAQ somewhere.

Registered: Apr 2001
Location: Aloha State, Honolulu, HI
Posts: 35

error 0x1101 no dial tone

I get a different error message than you guys do. I get an error 0x1101, in which my phone doesn't even dial my home telephone. I have a dial up server setup at home.

But I do notice that the VisorPhone tries to dial out somewhere, as my monitor flickers whenever my VisorPhone sends/receives calls. When I try to dial into my home network, my monitor flickers the same.

Stan

Registered: May 2002
Location: florida
Posts: 1

blazer and voicestream

ok.. i jsut got my visor and phone 4 days ago. i have read the postings about visorphone and voicestream. i finally figured everything out and set the connections. connected fine last night. checked it out with icq. seemed to be working. then visorphone locked. system crashed. had to erase all the data (which i only found out how to do after reading this site becuase i receviedc some bizarre message "memorymgr" error which kept me from even resetting my visor, had to do some crazy push reset hold down power, then push reset agin hold down up sequence). THEN i decied to downolad the blazer software and messnger that shipped with my visorphone. now i get no carrier error messages. i read the posts on this issue. doesnt seem to help. maybe there is some glitch with visorphone and blazer because it was working yesterday when that software wasnt on my pda! (well until the system crashed!!!) PLEASE any suggestions would be welcome as I am defintely not technology saavy

Registered: Jul 2002
Location:
Posts: 11

Need help w/Voicestream/ISDN/Visorphone

Sorry this is a duplicate post. New user error and delete won't work. Still need the help, though!

This board has been a huge help to me, but I'm still not quite there. I'm in Atlanta and trying to use Blazer 2.0 to connect to the Internet FREE with Voicestream's ISDN connection as posted on these boards. I'm using my brand new Prism (finally upgraded from b/w 2MB original visor) with Visorphone (Wanted color, grafitti AND a phone - no other Handspring solution - I digress!) I was getting the dreaded 0x1102. I called to get "data" added. It turned out that I was on an old Powertel plan (700 mins + free weekends + free incoming calls for $40.) VoiceStream would not add data until I "upgraded" to a VoiceStream plan (less mins, same price.) I did this and now I make the connection, but here's what happens:

The first time I click on a website (tried Blazer's home page to test) it shows: dialing, signing on, and established, but the screen keeps showing the Blazer Logo page. I reselect the Blazer homepage and it shows "connecting" in the bottom left corner for about 45 seconds, then gives the error "page cannot load because connection was lost, most likely to poor signal strength." (The signal shows fine and the phone works fine from this location.) It disconnects. When I retry a second time, it dials, signs on and establishes connection, but again I can't get to any websites. This time, no error, but no web pages will load. I can see my light is flashing green fast, from the time I establish a connection until I disconnect. Anybody have any suggestions?

Here are my settings:

Connection (called "ISDN")
Serial to Modem
Touch Tone
Volume High
57,600
Auto Flow Ctrl
Country Other
Init: AT&FX4;+cbst=71,0,1

Network
Service: Voicestream ISDN
User Name: one space
password: one space
connection: ISDN
19132440821
PPP
1 minute Idle timeout
Query DNS, unchecked
Primary DNS: 208.14.205.5
IP Address Automatic checked

Blazer Pref
Tried 256 Colors, 4 shades of gray and No images
cache 511
accept cookies

I have Earthlink DSL at home, but I understand I have to pay a monthly fee ($21 or $43, from 2 different Earthlink reps) to use their dial up connections for my Prism/VP. Before I knew this, I tried it and got 0x1102. I ditched that idea. I'm wondering how effective the VP can be on the internet at 9600, anyway.

Any help is appreciated.

Last edited by saunsaun on 07-29-2002 at 04:54 AM