Registered: May 2000
Location: Arlington, VA USA
Posts: 4

I was just told by Debbie, a CSR at the Handspring Customer Care Center that:

1. they hope to have a real toll-free number
for Customer Care operational tomorrow (she
couldn't give out the number). About time!

2. the accounting department at Handspring
recently sent a blanket form letter to every customer who has ever had a Visor replaced, indicating that "our Service Center does not have a record of receiving the unit" and threatening "if Handspring does not receive the defective unit withing 14 days...we will assume you do not intend to
return the unit and will charge you accordingly"

I returned my Visor, and have the USPS delivery confirmation number to prove it, so
it was a relatively easy matter for Debbie
to "pass along to accounting".

My questions are, have others who have
sent broken Visors in for replacement gotten
this letter? Are there people who have
sent back broken units who can't prove it?
Are Handspring's customer records so FUBARed that they have to resort to this kind of blanket bullying tactic to find missing merchandise?

Registered: Feb 2000
Location:
Posts: 1571

Dan2bit:

I think most of these letters stem from replacements they were shipping out when handspring was in a mess. As far as I know, Handspring can account for returned units if the unit was returned in a box with the Return Number. It would be interesting to see if other folks who received replacement got letters as well.