I've been calling daily since last Monday to get an update on my 10/13 order (promised last week). It seems the CS database has not been updated since last Wednesday and the CS people have no idea when the next update will be. Bloody hell...
I guess this is the price you pay these days for being an opinion leader/early adopter.
12-07-1999 02:20 PM
Winchell
Member
Registered: Oct 1999
Location: Baltimore MD, USA
Posts: 717
Zeilig said
quote:I guess this is the price you pay these days for being an opinion leader/early adopter.
Alas, tis true.
It is said that you can always tell the pioneers by all the arrows in their backs...
12-07-1999 02:54 PM
Zelig
Member
Registered: Nov 1999
Location:
Posts: 25
The database has been updated...only took a week :-) !
12-08-1999 02:32 PM
WolfLarsen
Member
Registered: Nov 1999
Location: Whippany, NJ, USA
Posts: 13
It looks as though they have fixed the order total problem in their database. It also looks as if they refuse to report (webpage)order status for orders more than 6 weeks old.
Perhaps those orders get escalated automatically into another database.
12-08-1999 04:29 PM
Donsell
Member
Registered: Nov 1999
Location: Lincoln, NE 68506
Posts: 23
What exactly do they mean by "database update"? What information are they updating?
12-08-1999 06:42 PM
Zelig
Member
Registered: Nov 1999
Location:
Posts: 25
The CSRs have their own database, Handspring and shipping have another. When you call a CSR, they're almost always looking at out of date info...usually about 24 hours late. Last week it took seven days before the CSR database was updated with current info from Handspring
12-07-1999 02:20 PM
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