Registered: Apr 2001
Location: Pacifica California
Posts: 12

Upgrade

Jamma, sorry I was referring to an upgrade in another thread, the upgrade does void the Handspring warranty. If you do a search in discussion there are several threads regarding this topic. If all goes well I will be sending mine to www.palmpilotupgrade.com in a couple of weeks.

Registered: Apr 2001
Location: Columbia, MD
Posts: 3

GV in Pacifica, thanks for the heads-up on the upgrade process! I wasn't even aware that was an option. I'll probably upgrade myself. Do you know anyone who has used this service? If so, what did they have to say about it?

Registered: Apr 2001
Location: Pacifica California
Posts: 12

We're kind of getting off topic for this thread if you do a search for upgrading to 16 mb or try here http://discussion.visorcentral.com/...?threadid=14214
that should get you started. I don't know anyone personally, who has upgraded but I'll let you know when I do, or if you beat me to it you can let me know.

Registered: Oct 2000
Location: Aberdeen, SD
Posts: 2531

Looks like I spoke too soon. My edge's digitizer just crapped out. Thank God I got it at OfficeMax here in town. I'd be irritated (more than I am now) if I had to wait a couple of days to get a replacement. I would suggest that everyone that has had a problem edge let handspring know on their feedback form. Click here. The feedback link is the bottom option in the far right column. I don't think I have to mention to keep the tone courteous because it's so obvious that the people reading these responses had nothing to do with making the damn things, but they have everything to do with whether or not your response makes it past them to do any good.

__________________
-Joshua
Abortion: Darwinism at its finest.

Registered: Oct 2000
Location: Aberdeen, SD
Posts: 2531

And Handspring's Customer Support surprises me again. No wonder I stick with these guys. I just got an email in response to the feedback I left.

quote:

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Dear Joshua,

Thank you for your inquiry. We recommend calling technical support
first at (716)871-6448 option 3 or via email at
http://www.handspring.com/support/f...chsupport.jhtml
If they offer no working solutions they will assign you a case number
to authorize a replacement Visor be sent out to you. If that is the
case please contact our Customer Care at (888)565-9393 and they can
send you a replacement Visor.

Thank you,
Adriene
Handspring CustomerCare


Original Message Follows:
------------------------
FROM: Josh Vaux
COMPANY: n/a
EMAIL: taken out. I'm not a fan of spam
BROWSER TYPE: Mozilla/4.0 (compatible; MSIE 5.0; Mac_PowerPC)

COMMENTS: I love the visor edge. I'd love it more if the digitizer
worked. I'm taking it back tomorrow in exchange. I will continue to do
so until I get one that doesn't crap out after 1 week.

---

__________________
-Joshua
Abortion: Darwinism at its finest.

Registered: Jul 2000
Location:
Posts: 3034

oog...considering that I just placed my order for one of these things, I must admit some apprehension. Has anyone tried to locate a common denominator to the defective Edges? I'm definitely curious now that I've a vested interest in discovering if there is a systematic issue with the Edges. Useful bits of information would probably be: 1) Where did you purchase your Edge? 2) Where was your Edge assembled (embossed on the inside by the Edge connector)? 3) Is there a determinable date of manufacture?

Registered: Oct 2000
Location: Aberdeen, SD
Posts: 2531

quote:

---

Originally posted by Toby
oog...considering that I just placed my order for one of these things, I must admit some apprehension. Has anyone tried to locate a common denominator to the defective Edges? I'm definitely curious now that I've a vested interest in discovering if there is a systematic issue with the Edges. Useful bits of information would probably be: 1) Where did you purchase your Edge? 2) Where was your Edge assembled (embossed on the inside by the Edge connector)? 3) Is there a determinable date of manufacture?

---

1. OfficeMax
2. Mexico
3. . 6 gives a date of 3/2/01, 2:19pm (whether this is a good indication of manufacturing date I don't know)
(added)
4. Been working well for 3 weeks.

Unfortunately, I don't have the information from my bad one (obviously the earlier responders in this thread won't have theirs, either).

__________________
-Joshua
Abortion: Darwinism at its finest.

Registered: Jul 2000
Location:
Posts: 3034

quote:

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Originally posted by dick-richardson
Unfortunately, I don't have the information from my bad one (obviously the earlier responders in this thread won't have theirs, either).

---

Registered: Oct 2000
Location: Aberdeen, SD
Posts: 2531

quote:

---

Originally posted by Toby


Well, they'd at least know 1), so that might suggest whether there's even a remote correlation between certain resellers.

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__________________
-Joshua
Abortion: Darwinism at its finest.

Registered: Apr 2001
Location: Pekin, Illinois
Posts: 1

Problem Edge, No problem, customer service

Yesterday I received my Edge and shipped my Prism off to its new owner. By the afternoon, my Edge wouldn't turn on. After contacting tech support (in New York) at Handspring, and doing a hard reset, I had a "fatal error" message. Tech support said that replacements were shipping out in 7 to 10 working days. I said that that was unacceptable and I called customer service in Utah. They shipped my replacement immediately and I received it today. Two hours into it and no problems, knock on wood. Moral of the story. Handspring hires nicer people in Utah than in New York. I still love the Edge over my Prism even though I gave up the color. The size and weight, along with the cover, are great.

Registered: Oct 2000
Location: Coppell, Texas
Posts: 64

The shortcut .6 on my problem VE also comes up with 3/2/01,2:19pm. I still have my problem VE I have called twice to get how to send it back and both times I have been told the instructions are in the mail have yet to receive them. The new VE has been working fine for over 2 weeks. The new VE also comes up with 3/2/01 2:19pm so I don't think that has any correlation. Hope HS finds what is wrong. Both old and new assembled in Mexico.


T

__________________
expert = ex - a washed-uped has been, Spurt - a small drop that has a lot of pressure behind it.

Registered: Apr 2001
Location: Kuala Lumpur
Posts: 65

No problems from newbie

Visor Edge is my first PDA and I'm happy with it. After reading this board, I was expecting a lot of problems. So far after a lot of programs downloaded, and a lot of use (from a geek, that means playing around with EVERYTHING trying to learn more about it), I had no problems with it whatsover. My little brother has now been playing Pokemon on it for 2 hours now and it seems to be doing ok. (One heck of an expensive gameboy if you ask me!).

Now if only there was an Edge specific module to connect to my Sony gsm handphone. I can't imagine getting a non-edge specific Visor Phone. A normal module would make my Edge all chunky with an unprotected screen

Registered: Oct 2000
Location: Aberdeen, SD
Posts: 2531

Re: No problems from newbie

quote:

---

Originally posted by kaeru
Visor Edge is my first PDA and I'm happy with it. After reading this board, I was expecting a lot of problems...

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__________________
-Joshua
Abortion: Darwinism at its finest.

Registered: Apr 2001
Location: Pacifica California
Posts: 12

Well I am returning my Red Edge today. I'm so upset, after I got it up and running again I was using it like usual and the digitizer problem happened again! I didn't have any hacks running, I hadn't installed hackmaster on this one, I hadn't backed up for 2 days and lost all of that work. Now I know some will say that you should back up every day and normally I do but this is a brand new unit there shouldn't be any problems with it. So I will wait until the middle of summer and order another one, hopefully the problems will have been resolved by then. Back to my Green VDX rock solid since 11/99 . One other thing Handspring Support is the BEST no problems with my return at all.

Registered: Apr 2001
Location: Kuala Lumpur
Posts: 65

Still no problems so far. Could it be because I have a different batch?

Mine is the first Malaysian batch (assembled in Malaysia not Mexico).

Excuse my ignorance, but what do you mean by digitizer problems? Is this related to problems with using the stylus/graffiti?

I'll wait until the end of next week to post more results. But so far.. no problems with the Visor itself. I had some instability problems with DateBK 4d, but after a lot more entries these seem to have disappeared. Wierd one. Have downloaded and tried a lot of programs (2mb left now).

One thing I've learned is that games run down the battery really fast, like from full to almost nothing in 4-5 hours or so.

Registered: Oct 2000
Location: Aberdeen, SD
Posts: 2531

quote:

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Originally posted by GV in Pacifica
...Now I know some will say that you should back up every day and normally I do but this is a brand new unit there shouldn't be any problems with it...

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__________________
-Joshua
Abortion: Darwinism at its finest.

Registered: Oct 2000
Location: Aberdeen, SD
Posts: 2531

quote:

---

Originally posted by kaeru
Still no problems so far. Could it be because I have a different batch?

---

__________________
-Joshua
Abortion: Darwinism at its finest.

Registered: Apr 2001
Location: Kuala Lumpur
Posts: 65

Mostly running Pokemon (Liberty) that my little bro plays on for hours at a time, when I get home. Runs down the battery real fast.

It seems that my Visor is actually getting more stable through use (not the other way around). 4 days now without requiring a soft reset. And I think I've got all the programs I need for it.

And no digitizer problems at all.

Also I often have it in my back pocket, and conditions here are like 32C with 98% humidity everyday. And I run and jump with it when I'm running late and trying to catch buses and trains on the daily commute to work. Using it on a bus with very rough ride, so that should be digitizer problems if it wasn't made well becasue when there is a big bump, I must be pressing/hitting the screen quite hard and so far no problems with it.

I'm hoping I'm just lucky, it seems to be a 50/50 chance of people having no problems or it just doesn't work.

Registered: Apr 2001
Location: Prison
Posts: 421

HOLY CR@P!

I was about to reccomend the EDGE to a friend who is looking for a higher mid-priced PDA. Nope, get the M500 / M505 for now and wait till Handspring gets their act together.

No wonder they're not making a color screen for the EDGE, they're having too much trouble with the grayscale screen!

__________________
<b><font size=1 color=teal>"Sorry about the whole thing about losing your life savings, but that Palmpilot is property of Enron, so please give it back"

Registered: May 2001
Location:
Posts: 2

Well, I never thought I had to post in this Board...

I used my Edge for a month and after reading this board prior to buying my VE I had some thoughts of maybe not buying it at all and settling for a palm instead.

Everything went all right for a month but after my last Hotsync (used Backup Buddy, phew...) the omnious Fatal Exception occurred to me.
I tried Soft, firm then Hard reset(pressing ON-Button), with no success. Unless I plug the VE into the cradle immediately after resetting I get the FatalEyception-Message after 2-3 Sec.
Furthermore I suffer from this Digitizer flaw, some were talking about.
Unbfortunally today is a Holiday in Germany and I cant get any Handspring Support by Phone, well, I guess I have to wait till tomorrow for a good yell at the Service.
(I know the service is not to blame for bad products, I promise not to shout too much... )

By the way, mine was assembled in Mexico too.

quote:

---

Add-on:

Draining the Batteries seems to help - My VE was reanimated after draining and recharging the Battery. I live in constant fear of the next Breakdown however.

I called Handspring Germany today and they told me something about third party Software and the thing..
I told the person on the line about seven times thad I had done several Hard Resets and that after a hard reset there is no 3rd P Software supposed to remain on a Palm Device and still the problem persisted.
She insisted that I do a Hard Reset with her on the Phone, which I didnt want since my VE was functional after draining and recharging and by the time I had all my software and stuff reinstalled.

There seems to be a difference however, between resetting (even a Hard Reset) and letting the Batteries drain. Support seems to know nothing about the fault that causes the error in the first place, they kept telling me about the RAM Problem of the Visor Deluxe or something.
I hope for you folks that the US-Support is better....

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Last edited by Xabbu on 05-25-2001 at 05:35 PM