Registered: Jun 2000
Location:
Posts: 11

I just bought a new computer with Windows Me. I installed the Handspring Desktop software (from the CD that came with the Visor Deluxe) and the Visor cannot connect to the computer when I press the hotsync button.

Has anyone successfully hotsynced their Visor using Windows Me and a USB cradle?!

Please help!

Thanks!

Registered: Jun 2000
Location: Pembroke,MA
Posts: 307

Hi,

Same thing happenned with my new Dell/WinMe about a month ago. I used these instructions that I found here in a different post. Worked like a charm! (disclaimer, backup your work first!)

quote:

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Try to remove the entry VID_082D&PID_0100 from your registry, it's somewhere under the entry HKEY_LOCAL_MACHINE/Enum/usb (the exact steps are mentioned somewhere on this board, just search for 'usb' and 'hotsync '). After that try to sync, if it still doesn' t work, just run the hardware detection again. This worked fine for me...

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Registered: Jun 2000
Location:
Posts: 11

And I tried the Registry Patch from the Handspring site!

Handspring listed a few patches, most notably one which should "clear the registry." I have tried all the software updates from the Handspring site - still doesn't work.

Is the solution in the above post different from the Handsping registry cleaner?

[I'm also using a Dell/WinMe...]

Thanks!

Registered: Jun 2000
Location: Pembroke,MA
Posts: 307

Re: And I tried the Registry Patch from the Handspring site!

quote:

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Originally posted by dardashti
Is the solution in the above post different from the Handsping registry cleaner?

[I'm also using a Dell/WinMe...]

Thanks!

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Registered: Dec 2000
Location:
Posts: 15

I've been hotsyncing with a compaq PC running windows ME and a USB cradle. It worked from the first day I tried it, about a month ago, no problems.

Registered: Jan 2000
Location: Brisbane, Australia
Posts: 22

Do other USB devices work?

You may need to enable USB support in the system bios. I have seen a number of new computers that have had this option disabled by default.

Registered: Feb 2001
Location: Atlantic Rim
Posts: 570

Does The System Recognize The Visor?

When you try syncing for the first time after you have installed the hardware, does the system say "New Hardware Found - Handspring Visor" or does it say "New Hardware Found - Unknown USB Device"? If it installs an "Unkown USB Device" you may have an obstruction between the pick-ups on the Visor unit and the Sync cradle. Make sure the contacts are all clean, and that nothing is out of alignment.

Registered: Oct 1999
Location: brooklyn, ny, usa
Posts: 190

quote:

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Originally posted by dardashti
I just bought a new computer with Windows Me. I installed the Handspring Desktop software (from the CD that came with the Visor Deluxe) and the Visor cannot connect to the computer when I press the hotsync button.

Has anyone successfully hotsynced their Visor using Windows Me and a USB cradle?!

Please help!

Thanks!

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