Registered: Sep 1999
Location: Austin TX, USA
Posts: 79

I am posting in order to ask you to send an email to Frank Loeffler at Handspring. he is the director of Internet Marketing for the Visor. If we all would send him an email expressing our concerns, perhaps we'd get an official statement regarding the lack of updates from Handspring. I am not complaining that I don't have a Visor in my hand, only that we have not been given any concrete information. We were told that we would get confirmation of our orders and shipping information LONG AGO. It's time handspring lets us in on the goings on. I saw myself looking twice at offers for a Plam IIIx for $218 and a Plam V for $293. I do not want these devices, but I don't know where Handspring is at in their distribution! At the bottom is Frank's email address, click the link and fire off a short email. They need to know that we are tired of being in the dark.

[email protected]

-Achilles

Thanks to Happyboy for this email information and for piquing my irritation.

Registered: Sep 1999
Location: Marietta, Ohio USA
Posts: 92

I just sent my email to Frank !

Registered: Sep 1999
Location: Urbana IL
Posts: 144

As did I. I would IMPLORE people, though, to be very polite. One flame will put a bad taste in someone's mouth...and will likely make more of an impression than a hundred polite letters. Believe me, making someone furious is not what the 'VisorCentral community' (if such a thing exists) needs to do.

Registered: Sep 1999
Location: Pittsford,NY,USA
Posts: 223

Everyone please be careful and don't flood this guy with too many emails. I want him working on getting the Visors out the door, not reading emails.

-Eric

Registered: Oct 1999
Location: Lynchburg, VA, USA
Posts: 7

Done.

Registered: Sep 1999
Location: Portland, OR
Posts: 61

Add my "polite enquiry" to the list.

Registered: Oct 1999
Location:
Posts: 16

one more in his inbox

Registered: Oct 1999
Location: Birmingham, AL
Posts: 103

My most polite and curtious email is on the way.

Registered: Oct 1999
Location: New York, NY USA
Posts: 25

As if the poor guy probably doesn't have
*enough* to do at the moment...

<patiently waiting until October 31 rolls around before getting hyper-antsy>

Registered: Oct 1999
Location:
Posts: 25

Just added my thoughts to his inbox.

Registered: Sep 1999
Location: San Francisco, CA U.S.A.
Posts: 42

As did I.

Registered: Sep 1999
Location: Austin TX, USA
Posts: 79

Thanks to everyone who is sending Frank email regarding shipping information. For those of you who haven't, please do!

-Achilles

Registered: Oct 1999
Location: San Diego
Posts: 8

My message was sent as well.

Registered: Oct 1999
Location: San Diego
Posts: 8

Received a reply from Mr. Loeffler. I see that it is listed in another thread. He essentially states to call customer service at 888-565-9393 for order status and shipping date information. He has other duties that do not include soothing our shipping anxiety.

Registered: Sep 1999
Location: CANADA
Posts: 46

Sent one anyways! Maybe he's not responsible for this type of customer service, but perhaps with enough inquiries, he will pass the questions on to someone who is! Remember, "the squeaky wheel get's the oil"


DC

Registered: Sep 1999
Location: Geneseo NY
Posts: 34

I have gotten the same reply as others,

Sheesh, waiting still........

Registered: Sep 1999
Location: Geneseo NY
Posts: 34

Sent email to customer support, here is the exchange

Dear Craig,

The order will be shipped before the end of this month.

-----Original Message-----
From: "Craig Wadsworth" <[email protected]>
Sent: 1999-10-12 12:11:20
To: <NULL>
Subject: Shipping

Dear Sir,
I ordered a Visor Delux on September 14. Any info on shipping dates?


Thanks, Craig Wadsworth


---------- DO NOT REMOVE ----------
<<#1502-17133#>>

Registered: Sep 1999
Location: CANADA
Posts: 46

Sent an e-mail, and received the following reply within 24 hrs. Nothin too new or exciting!

DC

Hello,

Our products begin shipping later in October.

For order status and shipping date information - please call our toll free customer service line at 888-565-9393. They have the most recent shipping information. I'm responsible for Internet marketing activities (such as graphical interface design, banner advertising, etc.).

Thank you,

Frank Loeffler