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-- Question on returns to Handspring (http://discussion.visorcentral.com/vcforum/showthread.php?threadid=9460)

I have a question about all these returns to Handspring
that I read about. I'm glad to hear Handspring's customer
service seems to be so responsive, but I was wondering
if this handling is only for units purchased directly
online from Handspring during the 30 day return or if
it's general policy for all units regardless of purchase
location during the warranty period.

From handspring's website:

quote:

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Return Policy
We offer a full credit policy for products bought directly from Handspring -- as long as it's within 30 days from shipment and the product is in good condition. Please don't send the unit back until you've contacted our CustomerCare Center at 1 (888) 565-9393 anytime. If you are requesting a credit, please have your credit card available.

Note: Any Visor handheld purchased from a retail location must be returned to that store. Returns for those items cannot be handled through the Web Site.

General Repairs
General Repairs Most problems with your Visor can be easily repaired with the help of online technical support. If you still need help, call Technical Support at (716) 871-6448 between the hours of 8 am to 10 pm Eastern Standard Time M-F and 10 am to 8 pm Sat-Sun. There are occasionally charges associated with Visor repair (particularly for rapid shipment of replacements and LCD repair). Please have your credit card number ready.

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__________________
Jeff

All unitw

quote:

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Originally posted by mar3k
I have a question about all these returns to Handspring
that I read about. I'm glad to hear Handspring's customer
service seems to be so responsive, but I was wondering
if this handling is only for units purchased directly
online from Handspring during the 30 day return or if
it's general policy for all units regardless of purchase
location during the warranty period.

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