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-- should I buy a visor deluxe? (http://discussion.visorcentral.com/vcforum/showthread.php?threadid=14258)

Hi, I have been the owner of a Palm III for over a year, and the time has come for a new handheld. I've been more than pleased with Palm's customer support, but I like Handspring's idea of the springboard module. However, after doing some market research, I've heard nightmares about Handspring's support team. Here's a small list:

�The screen seemed by most to be easily scratchable (something I don't care about, I have WriteRIGHT)
�The case was of poor construction and of poor quality.
�The screen was cheap
�Handspring refused to send replacements they had promised earlier.
�Handspring would not return defective models
�Handspring messed up the shipping and would not pay for the difference in shipping costs.
�Handspring's support team is simply "college kids waiting for their next smoking break"

these complaints I've read all over the internet more than once. While I do not plan on buying from Handspring.com, I am wondering if any Visor owners have had trouble with Handspring like this.

Thanks,
~bblue

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<b><font size=1 color=teal>"Sorry about the whole thing about losing your life savings, but that Palmpilot is property of Enron, so please give it back"

from my experience, Handspring never refused to send a replacement

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Have A Good Day!
I Love My Prism!

i've had no such probs with handspring returns--on the contrary, i've been quite impressed with fast replacement.

Well, it's been sounding good, so I placed an order for a blue visor deluxe, and a Targus keyboard. I'll see how it goes.

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<b><font size=1 color=teal>"Sorry about the whole thing about losing your life savings, but that Palmpilot is property of Enron, so please give it back"

Sent it Back

I am currently on my third VDX (Ice). Every glitch I have encountered has led to a cheerfully replaced unit. Of course, that probably says something about the products overall quality too.

The original unit I bought used off of Ebay at CHristmad is so long gone now that I get a real kick out of it.

Yep, Handspring speedily replaced my Prism whose screen had gone black, even though it was used and I had purchased from someone on eBay! When my Dad said my sister, (the soon-to-be doctor) wanted a PDA, I insisted on getting a Visor Deluxe!

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"Life is what you experience between racing games"
Galley

RE:

that's good, because eBay's where I'm getting it from! ha!

__________________
<b><font size=1 color=teal>"Sorry about the whole thing about losing your life savings, but that Palmpilot is property of Enron, so please give it back"