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-- Handspring - Trade-in Opportunity Missed! (http://discussion.visorcentral.com/vcforum/showthread.php?threadid=8872)


Posted by bnjacobs on 10-23-2000 01:59 AM:

Angry

I believe Handspring has just missed an opportunity. I asked about the possibility of an upgrade path, tading in your VDx for a more powerful model.

Many companies are doing it, such as AT&T wireless, etc.

Here's is Handspring's response:

"Thank you for your email. We are not implementing a trade-in/upgrade program. We apologize for any inconvenience. If you have further questions, please reply to this email.

Thank you,
Handspring CustomerCare"

BAD IDEA! Don't look for me to invest a lot of new money in Handspring any time soon.


Posted by dick-richardson on 10-23-2000 02:45 AM:

Question

Why would anyone want a trade-in program to begin with? Do you really think you'd get that much more in a trade in than you would selling it on ebay? Why would Handspring take a chance getting hundreds or thousands of visors back (some in pretty lousy condition to be sure) just to sell a new product at a discounted price? I really wish people would think before they fumed because so-and-so wouldn't bend over and take it up the a$$ for them.

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Abortion: Darwinism at its finest.


Posted by bnjacobs on 10-23-2000 02:52 AM:

It's called customer loyalty, brainiac.

I'm not fuming, I'm looking for a company to show some support, even if it's a minor discount, to customers who have already invested hundreds of dollars.

But if you don't get that, you just don't get it.


Posted by ToolkiT on 10-23-2000 03:13 AM:

First of all, lets keep it friendly....

Second, bnjacobs please stop posting the same message all over the forum!

This topic is allready being discussed here so I'm closing this thread...

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