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Questions for former Handspring Employee?

I recently left the Handspring Customer Care team and I'm willing to share any information or answer any questions you may have. Think of this as free help with out a phone call. Ask me anything you want.

How's your NDA treating you?

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Re: Questions for former Handspring Employee?

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Originally posted by x-employee
I recently left the Handspring Customer Care team and I'm willing to share any information or answer any questions you may have. Think of this as free help with out a phone call. Ask me anything you want.

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<IMG WIDTH="200" HEIGHT="50" SRC=http://www.visorcentral.com/images/visorcentral.gif> VisorCentral Discussion Moderator
Do files get embarrassed when they get unzipped?

heh - HS Cust care is the division I worked closely with.. (Helped with the paint problem... I MIGHT make an article about it.. HS wanted samples - thigsn are all fixed now but it was a fun time)

Were you in the same round of layoffs as Ellen Townsend?

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-miradu

CDMA treo...when?

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-Joshua
Abortion: Darwinism at its finest.

Just wanted to know if the springboard is dead?
So the way of the future is without expansion?

Bad Joke maybe?

Dropping the Springboard has got to be a really bad joke or a very premature and (shall I say) stupid move at this point. The more I've read tonight, the more I feel it was a stupid move to make such a statement.

Foo is right, you can't come out of the gates running for the first time in the wireless mobile arena and expect to take on the likes of NOKIA and Motorola. Those are companies that have been around long enough to know how to play the market. Handspring obviously has some growing pains to endure before they are able to understand this. Is it arrogance or inexperience?

The Visor product line is what kept Handspring afloat (well sort of, they actually haven't pulled a profit yet). Now we read they are going to drop it and by the way, we are having a parts shortage and can't deliver on the TREO. I ain't too business savvy (I'm a technical kinda guy), but regardless, this is a dumb business move in my opinion. At the very least, premature.

I sure wish this was all a bad dream and I'll wake up tomorrow and HS will realize they goofed. Oh well...

I want to know why we have not seen a new color model to replace the Prism? When you introduced the Prism and the rest of your orginal Visor line it was revolutionary, they were neat. Now they have nothing over a Sony Clie except for the springboard slot which seems to be dead anyway. What is going on and how long before we see Handspring on http://www.****edcompany.com

--David

Let me first tell you how the Customer Care works. We were at a call center, a large one, and the funny thing is that the customer care for Palm pilots were also in the same building. Basically we have a little cubicle, and little information more than you get on the Handspring website. The training is not great and we are not told a lot of information. As for another color Visor, I have been e mailing and writing letters to our Corporate in California about having a color unit that's thin like the Edge, but they're next color unit will be the next version of the Treo coming out in early 2003. But if this treo we have now came out January 13th, the color one may follow that and come out in the first month. I did not get laid off, I actually quit the company because I had moved due to a recent marriage. I can tell you how much I disliked that job. I tried to help all I could with their problems, but we are limited to what we could do and in the end I felt like I was ripping people off by making them call a toll number for Tech Support, or a toll free number that cost $19.95. So I wasn't real happy with my job. I could go on forever how dissatisfied I am, but I would rather help any of you who have questions that I may answer instead.

So...

So why do you feel the need to come on here to talk about Handspring's operations Mr X-Employee? Couldn't you get in trouble for your little "show n tell". Don't believe for a second hat you can hide behind your x-employee monicker if you are revealing information that is/was not be made Public.

BTW for all thsoe fols who are complaing that the Visor is dead. Until Handspring come out and say this, I am not drawing any conclusions. Dubinsky did not say that Handsprign is moving away from Visors and the Springboard slot. She said that she is moving away from traditional organizers.

Another point, the telephone market is a lot bigger pie than the PDA market. There is room for more competitors in the space. I think Handspring is moving in the right direction. The PDA market IMO have very little room for growth in the West.

who cares

I'm not sure about you all NEXT!!!!!

quote:

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Originally posted by x-employee
little information more than you get on the Handspring website. The training is not great and we are not told a lot of information....but we are limited to what we could do and in the end I felt like I was ripping people off by making them call a toll number for Tech Support, or a toll free number that cost $19.95.... I would rather help any of you who have questions that I may answer instead.

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I just wanted to give you all the information on how the Customer Care really is. I had no idea how hostile you all would become to my offer of help. I'm sorry I intruded on your fun.

Wasn't trying to be hostile...was trying to figure out if you were proposing to answer questions about the Handspring units themselves or Handspring's marketing/future, etc.

x-emp: Don't worry. They're actually being extra nice to you. You should see how they treat people that they *don't* like!

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Originally posted by x-employee
I just wanted to give you all the information on how the Customer Care really is. I had no idea how hostile you all would become to my offer of help. I'm sorry I intruded on your fun.

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Re: Questions for former Handspring Employee?

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Originally posted by x-employee
Ask me anything you want.

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Re: Re: Questions for former Handspring Employee?

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Originally posted by Yorick
On the other hand, if you could help me decipher what the far-slagging heck EdgeCutter is talking about, I'd be rather pleased.

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Hi, Whitney, how's life?

X-emp,

Thanks for your offer to help, and I can't wait to see what sorts of help you can provide.

A lot of the people here are pretty cynical, however, for several different reasons- maybe because of their past experience with Handspring's Customer and Techncal Services, maybe because they have seen people from so many other places pop up and offer such help, then fail to be of much use.

As far as actually delivering advice, I would suggest that you actively seek out posts and answer them. This would help establish your reputation a lot faster than asking for a question would.

Good luck!